Code of Practice for Patient Complaints
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
BRACES
BONDING
Dental Health Plan
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✨ Meet Jessica Brand ✨
Our amazing Dental Therapist here at Evolve Dentistry 💙
Jessica can see patients for:
🦷 Hygiene appointments
🦷 Healthy mouth reviews
🦷 Fillings
🦷 X-rays
Her caring and professional approach helps make every visit comfortable and stress-free.
Watch Jessica explain more about her role and how she supports our patients 🌟
#EvolveDentistry #MeetTheTeam #GentleDentistry #HappySmiles
🌸 COMPETITION TIME! 🌸
Snap, share & smile for a chance to WIN FREE home teeth whitening! 😁✨
We’ve dressed up our practice with a stunning flower arch, and we want to see your best selfie with it!
📸 Here’s how to enter:
1️⃣ Take a photo with our flower arch outside Evolve Dentistry
2️⃣ Post it on Instagram
3️⃣ Tag us on Instagram @EvolveDentistry and use #EvolveInBloom
🌟 100% of our patients said they always feel treated with dignity, gentleness & care 🌟
That’s what Evolve Dentistry is all about 💙 From the moment you walk through our doors, we’re here to make you feel safe, supported, and cared for — every single visit.
Your trust means everything to us 🦷✨
#EvolveDentistry #HappyPatients #GentleDentistry #DentalCareWithHeart
✨ Moments like these make our day! ✨
We’re so grateful for our wonderful patients who take the time to share their kind words. Your smiles are why we do what we do 💙🦷
Thank you for trusting Evolve Dentistry to be part of your journey — we’re honoured to help you feel confident, cared for, and comfortable every step of the way.
#EvolveDentistry #PatientLove #HappySmiles #DentalCareWithHeart
We’ve been feeling extra grateful today 💙
A lovely patient surprised us with this beautiful thank you card, and it truly means the world to our team.
At Evolve Dentistry, we believe dentistry is about more than just teeth – it’s about care, trust, and helping people feel confident in their smiles. Messages like this remind us why we love what we do every single day.
Thank you to all of our wonderful patients for letting us be part of your journey 🦷✨
💫 New Chapter. New Confidence. New You. 💫
Whether you’re coming out of a long-term relationship or simply ready for a fresh start, there’s no better time to invest in yourself. 💖
✨ A confident smile and refreshed look can help you feel empowered, attractive, and ready to meet new people — or just feel great in your own skin.
Here’s how we can help at Evolve Dentistry:
😁 Smile makeover – From whitening to straightening, we’ll help your smile reflect the new you
💪 Boost your confidence – Smiling more can actually lift your mood and make you feel more positive
🌿 Facial aesthetics – Subtle treatments like wrinkle reduction and dermal fillers restore your glow
💫 Rediscover yourself – It’s not just about looks — it’s about reconnecting with who you are
📋 Tailored to you – Every treatment plan is bespoke, designed around your goals and timeline
It’s never too late to feel amazing again. Let’s make this your glow-up season. 💕
📍Evolve Dentistry | Portishead
📞 DM us to start your journey today!
#SmileMakeover #FacialAesthetics #GlowUp #ConfidenceBoost #EvolveDentistry #PortisheadSmiles #SelfCareJourney #ConfidenceStartsHere #ConfidenceBoost #FacialAesthetics #saveface #awardwinning #beyourbestself #Northsomerset #freeconsultation #compositebondinguk #patientsfirst #orthodontist #newpatients #healthysmiles #naturalteeth #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #toothwhitening #portisheadmarina #adultbraces #hometoothwhitening