Complaints procedure

Code of Practice for Patient Complaints

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

The person responsible for dealing with any complaint about the service which we provide Mrs Katrina Del Pozo, Practice Manager.
If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager, Mrs Katrina Del Pozo.
If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
We will confirm the decision about the complaint in writing immediately after completing our investigation.
Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct

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We are on Instagram

😁✨ Thinking about straightening your teeth but not sure where to start?

In this video, Rachael from Evolve Dentistry talks you through the teeth straightening options we offer and how we can help you achieve the smile you’ve always wanted – comfortably and discreetly.

From nearly invisible aligners to fixed brace systems, we’ll guide you through the best solution tailored to your needs and lifestyle.

🎥 Watch now to hear Rachael explain your options and how we make the process smooth, supportive, and stress-free.

📍Book a consultation today – your straighter smile starts here!

#EvolveDentistry #TeethStraightening #Invisalign #SmileTransformation #PortisheadDentist #ClearBraces #Orthodontics #ConfidentSmile

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😁✨ Thinking about straightening your teeth but not sure where to start?

In this video, Rachael from Evolve Dentistry talks you through the teeth straightening options we offer and how we can help you achieve the smile you’ve always wanted – comfortably and discreetly.

From nearly invisible aligners to fixed brace systems, we’ll guide you through the best solution tailored to your needs and lifestyle.

🎥 Watch now to hear Rachael explain your options and how we make the process smooth, supportive, and stress-free.

📍Book a consultation today – your straighter smile starts here!

#EvolveDentistry #TeethStraightening #Invisalign #SmileTransformation #PortisheadDentist #ClearBraces #Orthodontics #ConfidentSmile

How Sedation Dentistry Can Help You Feel Relaxed

If dental appointments make you feel anxious or overwhelmed, you’re not alone. At Evolve Dentistry, we believe everyone deserves access to comfortable, stress-free dental care. That’s why we offer sedation dentistry in Portishead.

Sedation dentistry involves using medication to help you feel deeply relaxed during your treatment. While you’re still awake and able to respond, you’ll feel calm and often have little to no memory of the procedure afterwards.

Sedation can be an excellent option if:

- You experience severe dental anxiety
- You have a strong gag reflex
- You need a complex or lengthy treatment
- You’ve avoided the dentist for years due to fear

At Evolve Dentistry, our experienced team will carefully assess your needs and discuss the sedation options available to you. Your safety and comfort are always our top priorities, and we take the time to explain each step so you know exactly what to expect.

By choosing sedation dentistry in Portishead, you can finally receive the dental care you need without the fear or worry. Many of our patients tell us that after trying sedation, they no longer put off their appointments and feel much more confident about their oral health.

If you’ve been avoiding the dentist because of anxiety, we invite you to discover how gentle, compassionate care and sedation options can transform your experience. #sedation #sedationdentist #awardwinning #beyourbestself #Northsomerset #freeconsultation #multiawardwinning #patientsatisfaction #compositebonding #patientsfirst #newpatients #healthysmiles #naturalteeth #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #dentures

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How Sedation Dentistry Can Help You Feel Relaxed

If dental appointments make you feel anxious or overwhelmed, you’re not alone. At Evolve Dentistry, we believe everyone deserves access to comfortable, stress-free dental care. That’s why we offer sedation dentistry in Portishead.

Sedation dentistry involves using medication to help you feel deeply relaxed during your treatment. While you’re still awake and able to respond, you’ll feel calm and often have little to no memory of the procedure afterwards.

Sedation can be an excellent option if:

- You experience severe dental anxiety
- You have a strong gag reflex
- You need a complex or lengthy treatment
- You’ve avoided the dentist for years due to fear

At Evolve Dentistry, our experienced team will carefully assess your needs and discuss the sedation options available to you. Your safety and comfort are always our top priorities, and we take the time to explain each step so you know exactly what to expect.

By choosing sedation dentistry in Portishead, you can finally receive the dental care you need without the fear or worry. Many of our patients tell us that after trying sedation, they no longer put off their appointments and feel much more confident about their oral health.

If you’ve been avoiding the dentist because of anxiety, we invite you to discover how gentle, compassionate care and sedation options can transform your experience. #sedation #sedationdentist #awardwinning #beyourbestself #Northsomerset #freeconsultation #multiawardwinning #patientsatisfaction #compositebonding #patientsfirst #newpatients #healthysmiles #naturalteeth #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #dentures

At Evolve Dentistry in Portishead, we understand that visiting the dentist can be a daunting experience for many people. Dental anxiety is incredibly common — and it’s nothing to be ashamed of. Whether you’ve had a bad experience in the past or simply feel nervous about the unknown, we’re here to help you feel safe and supported every step of the way.

As a trusted dentist for nervous patients in Portishead, we’ve built our practice around creating a calm, friendly environment. From the moment you walk through the door, you’ll be greeted by our warm and understanding team who will take the time to listen to your concerns.

Our gentle approach starts with communication. We believe that explaining treatments clearly and answering all your questions helps to ease anxiety. We never rush appointments — we give you the time you need to feel comfortable.
We also offer a variety of techniques to help you relax, including Calma Lamba, calming music, and breathing techniques. For patients who need extra support, we can also discuss sedation options.

Don’t let fear stop you from getting the dental care you need. At Evolve Dentistry, we’re dedicated to making sure every visit is as stress-free as possible.
If you’re looking for a dentist for nervous patients in Portishead, we’re here to help you regain confidence in your smile — and in visiting the dentist.

#awardwinning #Northsomerset #freeconsultation #multiawardwinning #compositebonding #patientsatisfaction #patientsfirst #orthodontist #newpatients #healthysmiles #naturalteeth #healthysmile #smilemakeovers #acceptingnewpatients #nailsea #portishead #clevedon #toothwhitening #whitening #hygienist #portisheadmarina #dentist #dentures #braces #hometoothwhitening

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At Evolve Dentistry in Portishead, we understand that visiting the dentist can be a daunting experience for many people. Dental anxiety is incredibly common — and it’s nothing to be ashamed of. Whether you’ve had a bad experience in the past or simply feel nervous about the unknown, we’re here to help you feel safe and supported every step of the way.

As a trusted dentist for nervous patients in Portishead, we’ve built our practice around creating a calm, friendly environment. From the moment you walk through the door, you’ll be greeted by our warm and understanding team who will take the time to listen to your concerns.

Our gentle approach starts with communication. We believe that explaining treatments clearly and answering all your questions helps to ease anxiety. We never rush appointments — we give you the time you need to feel comfortable.
We also offer a variety of techniques to help you relax, including Calma Lamba, calming music, and breathing techniques. For patients who need extra support, we can also discuss sedation options.

Don’t let fear stop you from getting the dental care you need. At Evolve Dentistry, we’re dedicated to making sure every visit is as stress-free as possible.
If you’re looking for a dentist for nervous patients in Portishead, we’re here to help you regain confidence in your smile — and in visiting the dentist.

#awardwinning #Northsomerset #freeconsultation #multiawardwinning #compositebonding #patientsatisfaction #patientsfirst #orthodontist #newpatients #healthysmiles #naturalteeth #healthysmile #smilemakeovers #acceptingnewpatients #nailsea #portishead #clevedon #toothwhitening #whitening #hygienist #portisheadmarina #dentist #dentures #braces #hometoothwhitening

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🚴‍♀️ She hasn’t ridden a bike in 10 years… and now she’s training for a huge charity challenge!

Our principal, Carol Somerville Roberts, is getting back in the saddle to take on an epic bike ride next year in aid of @Bridge2Aid – helping provide vital dental training and care in communities that need it most. 💙

This video was taken just before her very first training ride – give her some love and encouragement in the comments! 🙌

You can support Carol’s fundraising journey by donating via the link in our bio. Every pound will help change lives. 💫

#EvolveDentistry #Bridge2Aid #CharityChallenge #Fundraising #BackInTheSaddle #SmileForACause #CharityBikeRide

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🚴‍♀️ She hasn’t ridden a bike in 10 years… and now she’s training for a huge charity challenge!

Our principal, Carol Somerville Roberts, is getting back in the saddle to take on an epic bike ride next year in aid of @Bridge2Aid – helping provide vital dental training and care in communities that need it most. 💙

This video was taken just before her very first training ride – give her some love and encouragement in the comments! 🙌

You can support Carol’s fundraising journey by donating via the link in our bio. Every pound will help change lives. 💫

#EvolveDentistry #Bridge2Aid #CharityChallenge #Fundraising #BackInTheSaddle #SmileForACause #CharityBikeRide

✨ Wondering when it’s the “right time” to start facial aesthetic treatments? You’re not alone!

At Evolve Dentistry, we believe confidence isn’t about chasing trends — it’s about feeling good in your own skin, at any age.

Here’s what you should know:

🔞 Under 18? It’s illegal in the UK to receive injectable treatments like fillers or wrinkle reduction — and for good reason.
⏳ Most people start in their late 20s+, when early signs of ageing (like fine lines or volume loss) begin to appear.
🧠 It’s not just about age — maturity, motivation, and understanding the process are key.
🧑‍⚕️ We focus on natural, subtle enhancements — no overdone results here.
💬 A thorough consultation is essential — we only recommend treatments that are right for you.

We’re here to support you with honest advice, professional care, and results that reflect you at your best — not a filter.

📍 Save Face Accredited | Portishead
📞 DM us to book a friendly consultation!

#FacialAesthetics #DermalFillersUK #WrinkleReduction #NaturalEnhancements #EvolveDentistry #PortisheadBeauty #BotoxUK #HealthyConfidence #GlowNaturally #FacialAesthetics #EvolveDentistry #DermalFillers #NaturalResults #ConfidenceAtEveryAge #WrinkleReduction #savefaceaccredited #PortisheadClinic #SafeAndProfessional #SaveFaceAccredited #skinrejuvenationtreatments #SmoothSkin #ConfidenceBoost #wrinklesmoothing #clevedon #portisheadmarina #newpatients #nailsea #portisheadlife #Northsomerset #portishead

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✨ Wondering when it’s the “right time” to start facial aesthetic treatments? You’re not alone!

At Evolve Dentistry, we believe confidence isn’t about chasing trends — it’s about feeling good in your own skin, at any age.

Here’s what you should know:

🔞 Under 18? It’s illegal in the UK to receive injectable treatments like fillers or wrinkle reduction — and for good reason.
⏳ Most people start in their late 20s+, when early signs of ageing (like fine lines or volume loss) begin to appear.
🧠 It’s not just about age — maturity, motivation, and understanding the process are key.
🧑‍⚕️ We focus on natural, subtle enhancements — no overdone results here.
💬 A thorough consultation is essential — we only recommend treatments that are right for you.

We’re here to support you with honest advice, professional care, and results that reflect you at your best — not a filter.

📍 Save Face Accredited | Portishead
📞 DM us to book a friendly consultation!

#FacialAesthetics #DermalFillersUK #WrinkleReduction #NaturalEnhancements #EvolveDentistry #PortisheadBeauty #BotoxUK #HealthyConfidence #GlowNaturally #FacialAesthetics #EvolveDentistry #DermalFillers #NaturalResults #ConfidenceAtEveryAge #WrinkleReduction #savefaceaccredited #PortisheadClinic #SafeAndProfessional #SaveFaceAccredited #skinrejuvenationtreatments #SmoothSkin #ConfidenceBoost #wrinklesmoothing #clevedon #portisheadmarina #newpatients #nailsea #portisheadlife #Northsomerset #portishead

When the UK turns into the Sahara, our welcome team turn into pros at keeping their cool 🥵❄️
Even in the heatwave, you’ll still get the warmest welcome at Evolve Dentistry… just with a little extra breeze! 😎💨 #TeamEvolve #HeatwaveHacks #CoolAsCanBe

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When the UK turns into the Sahara, our welcome team turn into pros at keeping their cool 🥵❄️
Even in the heatwave, you’ll still get the warmest welcome at Evolve Dentistry… just with a little extra breeze! 😎💨 #TeamEvolve #HeatwaveHacks #CoolAsCanBe

✨ She’s here! ✨

We’re over the moon to announce that Dr Yasmin Zeina and her husband Ian have welcomed their gorgeous baby girl, Lily Emelia, safely into the world. 💕👶

Mum, Dad, and Lily are all doing wonderfully — the whole Evolve Dentistry family couldn’t be prouder. 🍼🌸

Please join us in sending them all your love and congratulations as they begin this magical new chapter. ✨💖

#EvolveDentistry #BabyNews #WelcomeLily #TeamEvolve #BabyJoy #Family #Northsomerset #nailsea #portishead #clevedon #portisheadmarina #dentist

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✨ She’s here! ✨

We’re over the moon to announce that Dr Yasmin Zeina and her husband Ian have welcomed their gorgeous baby girl, Lily Emelia, safely into the world. 💕👶

Mum, Dad, and Lily are all doing wonderfully — the whole Evolve Dentistry family couldn’t be prouder. 🍼🌸

Please join us in sending them all your love and congratulations as they begin this magical new chapter. ✨💖

#EvolveDentistry #BabyNews #WelcomeLily #TeamEvolve #BabyJoy #Family #Northsomerset #nailsea #portishead #clevedon #portisheadmarina #dentist

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View All Testimonials

5.0

Evolve Dentistry Portishead

5.0

Nyx Darke

14:58 12 Aug 25

I cannot praise Evolve Dentistry highly enough but with a few words I will try. From the moment I walked into the practice, meeting the front of house and consultation team, I knew I had made the right decision and I felt that I was in safe hands. Their dedication to customer care comes across as paramount. I was made to feel at ease, all my fears listened to and I truly felt, for the first time in my life, comfortable at a dentists! Mike Gregory, my dentist, in my humble opinion is a genius. It really was like trusting someone with your life, your future and I cannot thank you and your lovely team enough for making me feel part of the Evolve family and the excellent, exceptional results I received.This practice is more than 5+ star 🌟Highly recommended 👌

Sam Bielby

09:18 12 May 25

I highly recommend this dentist. They are so considerate and patient for those of us who are nervous dentist attenders. The whole team are kind and welcoming. I am currently starting a treatment with them and my dentist has been calm and has explained every step of the process for me.This has honestly been the best dentist that I have attended.

dawn blackman

07:39 29 Apr 25

Brilliant team, polite, professional, proficient and give myself and my boys first class care. My eldest is also having his braces treatment with the team and I couldn't be happier. There is no other dentist for us!

Emma Yard

06:54 19 Apr 25

I cannot recommend Evolve enough. Having used them for both Invisalign and bonding treatments - they are efficient, professional, welcoming and person centred. The practitioners are highly experienced and bring their knowledge to tailor treatments to suit you. I have come away very happy indeed with my new smile!

Marta Tomaszewski

14:43 18 Apr 25

My mum's experience at Evolve Dentistry has been truly first-class. She did not think that she would be able to tolerate a full upper denture but Mike Gregory worked a miracle and she is extremely happy with her new denture. The whole team at Evolve is extremely friendly, professional and welcoming and if you are someone who is nervous about going to the dentist or has been told elsewhere that a certain treatment probably won't work for you, try Evolve Dentistry before you give up.

Thomas James

20:00 25 Mar 25

I have been with Evolve for quite a few years now, everytime I have visited it has always been a pleasant experience with excellent dental care.I wouldn’t go anywhere else, I trust them and that goes along way especially after bad experiences in the past. Keep up the great work guys

Gill Cartridge

23:51 13 Mar 25

During lockdown my gums became very badly inflamed as I couldn't attend my 3 monthly hygienist appts...On movingbyo Portishead I signed on with Evolve who referred me to a private specialist Orthodontist.This meant a sustained period of specialist treatments to get the inflammation under control ..I am now on a maintenance programme & Evolve ultimately we're able to fit a porcelain crown to save a tooth that was in a poor condition. In effect they've given me my smile back.[ It's great that they have interest free loans too]The Team are pleasant, explain things clearly . I recently had my 6 months check up & so relieved to know I've come out the other side.Thank you !!

terri bentley

16:53 13 Mar 25

I hadn’t been to the dentist in 4 years, and had a fear of them, and then fell in the rain and knocked my bridge and 2 teeth out. I phoned in a panic, Nickie was lovely and calming on the phone. I saw dentist Carol that morning, who explained my options. I subsequently had 2 roots removed (absolutely no pain) and now have a new temporary bridge. Everyone, receptionist, dentist, hygienist , dental nurse was calm and gentle and worked at my pace. I am so lucky to have a fabulous team care for me. Thank you

simon gregory

19:39 26 Feb 25

My first visit on my journey. The whole experience from start to finish was so professional and laid back. At the end Iof the treatment i was waiting for my tooth to be extracted it was already out Great experience on to the next!!! 😁😁

Heard Phillip

22:34 13 Feb 25

It’s Debbie Heard from my husband’s Google account.I’ve recently had treatment with Evolve Dentistry. As a child I had poor teeth & gums so it’s always been a ‘thing’! I’ve been ashamed, embarrassed, always had tooth envy. I was told by a dentist at the age of 12 that I would be toothless before I was 30, I proved him wrong & had crowns & bridges fitted & managed to have teeth that looked aesthetically pleasing for a further 30 years. It all came to a head approximately 3 years ago when I had to wear a partial denture. To me it was the end of the world but I amazed myself & adjusted. In October 2024 I had the remainder of my upper teeth removed & had teeth added to my partial as a temporary measure. My current dentist who also is amazing referred me to Mike Gregory at Evolve as she assured me he would do a much better job than she could. My experience at Evolve was second to none from the get go. I met with Julie initially, one of the treatment co-ordinators. She explained how things would pan out over the next couple of months. Nicky on reception was so kind, she put me at ease immediately. Mike & his nurse Jess did exactly the same, I felt so comfortable with them all. My first appointments to the last which was yesterday 12th February were a pleasure, every single person who works at Evolve is amazing! They all go above & beyond. I am delighted with the final result, nobody would ever know I’m wearing a denture. I would recommend to anyone, you will not get better treatment anywhere. Thank you Evolve, you are awesome xxxx

Kalindi Jordan

16:31 19 Jan 25

I had 6 amalgam filings removed. I was nervous about the process but was put at ease and found the process, clean, clear and professional. I felt safe and received a fabulous service. I highly recommend.

Nicola Harper

20:01 14 Jan 25

Throughout my time with Evolve, the whole team have made me feel welcomed and comfortable, all while taking the best care of my teeth.I particularly liked their attention to detail and commitment to ensuring I was happy at every stage in my treatment plan.Special thanks to Maggie who has worked hard and patiently spent time improving my smile.I’d highly recommend a visit to Evolve if you’re looking for a smile makeover or for general dentistry.

Keith Taylor

11:27 04 Jan 25

My experience with Evolve over the last few years has been fantastic. I always feel like I’m in great hands - I have complete confidence that the advice, treatment and care they provide are of the highest standards. Everyone is super friendly, helpful, and professional, and they go out of their way to make me feel comfortable. Highly recommended.

Rebecca Patterson

09:08 24 Dec 24

Just had my first hygienist appointment in years, Hannah was amazing. Explained every step and was so gentle. My teeth have never looked so good! Thank you for excellent service.

Jacqueline Thornycroft

16:34 24 Nov 24

Thank you for the big relief I felt for helping me out with an emergency appointment on the same day that I called and that was on a Friday! I was very impressed with that kind of service! The staff is always helpful and kind. I went in feeling rather depressed but after the dentist visit I left with the feeling it was all going to be alright. And it did, thank you so much, Evolve.

Tina Roberts

07:11 21 Nov 24

I have been coming to Evolve for many years, (since first opening) and the patient care I have received from Carole and her team is second to none. I always feel I am in safe hands. Thank you.

Karen Fishenden

13:38 19 Nov 24

I dont think that is enough room in this text box to express how I feel about my whole experience at Evolve.I travel about 340 mile round trip, 8 hours in the car! to come to Evolve and it is so worth it.From booking experience to welcome team and atmosphere/ambience. The treatment I receive from all staff including both Carol (Dentistry)and Emma (my hygienist) is friendly professional and exemplary. I can highly recommend Evole Practice.

Debbie H

12:09 15 Nov 24

I’m feeling confident and very happy with my new smile, thanks to everyone at Evolve. The Invisalign process was well explained, comfortable and easy for me to manage. The staff at Evolve are friendly and caring and take time to listen. I have no hesitation in recommending Evolve to others.

Mike Hannay

08:48 14 Nov 24

I have been attending Evolve Dentistry for a couple of years and right from day one I have been very impressed with the practice. All the staff are very pleasant and friendly and provide an excellent service. I recently underwent some reconstructive and cosmetic treatment to help improve my aging teeth, and I have to say I'm absolutely delighted with the outcome. They are highly professional and provide an excellent service.

Heather

19:09 01 Nov 24

I have found Evolve to be very friendly and professional. I felt very welcomed for my first consultation. The information and follow up has been really good.

Tina Derrick

09:38 31 Oct 24

Carole & her team are absolutely amazing, the care and treatment is superb.I am terrified of dentistry work from many bad experiences when I was younger from other dentists.To get me to go to the Dentist fills me with so much anxiety & panic attacks but the moment I go through the doors Carole’s team reassure and make you comfortable.My treatments are done with sedation by Carol carrying out the treatment whilst giving lovely calming care. The sedation process is great and you have nothing to worry about Thank you Carole & The Team x

Geoffrey Bates

19:47 16 Oct 24

I was treated with courtesy and friendliness by all the staff , and as a new guest, I felt welcome.Every part of the treatment was fully explained and my comfort was utmost in the mind of Dr Yasmin Zeina during and after the procedure. A follow up call the next day, to check all was well, was also appreciated.

David Bufton

17:45 29 Sep 24

Evolve came recommended and didn’t disappoint, Yasmin and Mike are both at the top end the of game and absolute perfectionists! not to forget there support team who where always friendly and helpful, the reception knew I wanted my treatment completed asap and always called when there was opportunity to move appointments forward. I arrived at evolve with missing teeth, a mouth full of black fillings and a nhs denture that I couldn’t get on with, so I just never wore. I just wanted my old smile back. from day one I’ve been given multiple options to suit my budget and never pushed any given way, I now have better teeth than before! Yasmin remodelled my front teeth and replaced my fillings while Mike made my denture which I hardly know is there and could eat and drink with straight away, the team really invested in helping me and I’m truly grateful, I would highly recommend

Louise Cains

18:36 18 Sep 24

Great experience with Carol and the team at Evolve. Each time I have visited, the team have been really professional and friendly and I have been really happy with the results. Each treatment has been performed efficiently and pain free and I am grateful to Carol and the team. Highly recommend .

Michaela Sharne

15:07 17 Sep 24

This was absolutely the most relaxing experience I have ever had at a dentist. I had a long appointment as I needed a few things done, and I was completely comfortable the entire time, the dental work looks really good and I’m actually looking forward to my next appointment.

john buckley

19:59 10 Sep 24

The level of professionalism and care received has been excellent and of a consistently high standard. The environment is contemporary relaxing, and all staff attentive and friendly.I do not hesitate to recommend Evolve Dentistry.

Teresa Ellis

07:55 03 Sep 24

I am very happy to have found a team to look after my dental health. Important for me is that the team are good, honest professionals, caring and loving in what they do.I am very happy with the result of the treatment I have had.Thankyou team Evolve, you are amazing, you are Stars.

Sue James

12:43 29 Aug 24

This dentist really cares about people who have a fear of them, they have always treated me with the empathy and the care I needed to put me at my ease and have given me the confidence that I can trust them 100% so I can fulfil my treatment without fear. I have tried other dentists before and never went back because I wasn't happy and more scared than ever. So i really am a nervous patient. Yet ive had dentures from them and teeth extracted with sedation and felt safe and not terrified as i trust them with everything that they told me. Every member of staff is caring and aware of your needs and do their best to make you feel safe and confident. Carol is amazing and for the years I have been there it was a decision that really gave me my confidence back and a dentist that I turn to when I need work done. I would never go anywhere else as I feel grateful I'm one of their patients.

Chelle Hughes

18:16 15 Aug 24

Evolve have been looking after my teeth for many years. They are always extremely professional, very welcoming, and give excellent advice and treatments. I can highly recommend them and feel in very safe hands after some less pleasant experiences with a few NHS dentists. Evolve go that extra mile to make the service really personable which I really appreciate.

Jim Limerick

17:41 14 Aug 24

Just completed cosmetic treatment for a chipped front tooth and irregular gapping.Carol has fitted 4 porcelain veneers to my top front teeth which now look just fabulous.Smiling confidently again!Surprisingly pain free and a great big thank you to Carol, her able assistant, and all her team, including the hygienists who ensured my teeth were in great condition before the treatment.The whole team made me feel relaxed through the treatment and the weeks before in preparation for the veneers.5 stars and would definitely recommend.

Anna Stewart

10:54 07 Aug 24

Excellent customer care from the entire team at Evolve. Very friendly, informative and professional. The surgery is immaculate. Was very impressed to also see how my three year old daughter was looked after too, whilst having one of her first dentist appointments.

MovingON

07:07 25 Jul 24

I’ve been with evolve for at least 10 years if not longer. They make me feel safe and they listen to my needs and requests. They have always done good work and if anything hasn’t been quite right they have rectified it immediately. I think the greatest testament to their services is that I travel 2h from Surrey to see them.

Liz Ward

13:32 21 Jun 24

I am very happy with the treatment that I am receiving at Evolve. Everyone here is so kind and caring it’s not like any other dentist that I have ever been to before. 100% recommend.

Marie Yeo

11:39 21 Jun 24

I travel Two hours to attend my appointment here to have all of the amalgams taken out. 12 teeth in all. Two for each appointment. Its worth it. I wouldn't go anywhere else. I have had a fear of dentists all my life but had to take a chance with this particular treatment because of my condition. It's specialized as safety measures have to be in place.There was no need to worry at all. I was made to feel so relaxed and the treatment never hurt one tiny bit. If you fear this particular treatment,go to Evolve. You will not be disappointed 😊 My teeth look and feel fantastic. Thank you. Marie Yeo.

16:45 18 Jun 24

I recently visited Evolve for braces, and I couldn't be happier with my experience. From the moment I walked in, the team welcomed me and made me feel right at home.The staff at Evolve are not only friendly but also incredibly knowledgeable. They took the time to explain everything I needed to know about taking care of my braces, ensuring I felt confident and informed. Their dedication to patient care truly stood out and made a big difference in my overall comfort.If you're looking for a dentist that combines excellent customer service with a welcoming atmosphere, I highly recommend Evolve. They’ve made my journey with braces a positive one, and I’m grateful for everything they’ve done. Thank you!

lisa sharman

14:55 14 Jun 24

I was cautious attending my first appointment, I'd had historical issues with a dentist from another practice in the past. I needn't of worried, I was truly looked after from the moment I arrived and was thoughtfully consulted with before the initial examination and a clear and easy to comprehend treatment plan proposal shared. The service and care are exceptional and I highly recommend this practice!

Emily Perrott

12:08 04 Jun 24

Great service from start to finish. Reception staff were lovely and my dentist was Yasmin was really great with me. After hating my teeth for so long, I am now so so happy with them and they have made me want to smile so much more.

Louise Bloxham

14:56 22 May 24

Everyone at Evolve, the reception staff, nurses, hygienists and the dentists are all friendly, professional and reassuring. They put you at ease and the environment is also very clean and pleasant. Procedures and treatments are explained well and carried out to a high standard. I throughly recommend this dental practice. I have had porcelain veneers for four front four teeth and the difference is remarkable and yet completely natural looking. I am delighted with the result and very happy to be a patient at Evolve.

Joel Seagar

18:54 20 May 24

I have been going to Evolve for over 10 years now and they have always been great. Lovely environment and friendly staff. I have had both orthodontic and dental work done on my teeth over the ten year period and they look great now.

Carly Roberts

14:17 26 Apr 24

The best ever dentist! Don’t bother going anywhere else. Well worth the money, all the staff are so lovely. Carol is exceptional kind and caring and she saved my smile and re-gained my confidence. I will be forever grateful of her skills, time and effort. I won’t go anywhere else now. Thank you so much Evolve x

Roz Hopkinson

17:37 19 Mar 24

I was delighted with the final results after my orthodontic treatment. My teeth moved much quicker than I expected and wish I had done it years ago!Yasmin kept me fully informed about the treatment and all the staff were friendly and professional.I would definitely recommend Evolve dentistry for all dental procedures,Thank you everyone at Evolve.

Emma Lowe

11:26 06 Mar 24

I work at Evolve so I know it’s an amazing place. However, I had toothache and I have had to have a tooth out today. Not something I have any experience of and I was so nervous. Carol is an expert at pain free treatment and looked after me so well. Teeth can be tricky and she removed it effortlessly. Everyone was so kind and supportive. Can’t thank them enough.

Rachel Macfarlane

11:31 28 Feb 24

Yasmin, Julie and the team were absolutely brilliant. I am so pleased with the results of my Invisalign treatment. I would highly recommend Evolve Dentistry!

Alexia Thayer

10:30 20 Feb 24

After a lifetime of wonky teeth I decided to get them straightened and went to Evolve for a consultation. From the moment I walked in the door I felt I was in safe hands. Julie firstly discussed with me the 2 options for teeth straightening - Invisalign or ceramic fixed brace. I then had a consultation with Carol who discussed the options with me further. I never felt rushed or under any pressure to chose a specific one, if in fact any. I have chosen to go with Ceramic Fixed braces and it will take roughly 9 - 12 months. I am currently 3 months in and already friends and family are amazed at the difference. Most people cannot actually see the braces when I am smiling or speaking, but my teeth are already so much straighter. Evolve continue to support my journey and I am so happy I researched reputable Dentists and found the Team at Evolve. Everyone there is so happy and professional, you can tell it is a good place to work. I feel safe, heard, and my hopes for a beautiful smile are understood by the whole team. I don't believe anyone would regret going to Evolve, but you very well might regret NOT going :o)

Matt Howard

12:47 15 Jan 24

My experience at Evolve has been great. Every member of staff was so friendly and helpful. They explained my treatment very well and provided fantastic service. I can't recommend Evolve enough.

Becky Hogan

11:35 21 Dec 23

I came to visit Carol for amalgam extractions and I was pleased with the safety protocols used to remove the mercury. The filings were replaced without issue and pain free. I then had Invisalign to straighten my teeth and I am delighted with the results. The whole team are wonderful and customer centric. I highly recommend.

Jon Timney

16:26 20 Dec 23

Always a great experience at Evolve. Have been a patient for a number of years and took the plunge on some aligners. Experience start to ‘so far’ has been faultless. Looking forward to the results in 6 months (or so) time.

William

14:12 14 Dec 23

Such friendly staff! I used to feel apprehensive visiting the dentist, but both the dentist and hygienist make me feel at ease, and since going here I’ve felt absolutely fine every time. The place is kept spotless, and the chairs are very comfortable!

Amanda jayne Meade

12:23 30 Nov 23

Evolve has been my Dentist since 2012, the team has remained the friendly practice with continual commitment to my needs since the beginning.The little things matter and make for the experience each and every time a pleasure instead of a chore.By the way the dental chair is so comfortable I have on occasion drifted off! I should also mention that’s due to gentle methods when performing treatment.

Aaron Mason

20:11 26 Nov 23

I heard great things about Evolve from many of my clients so decided to sign up after being with the NHS dentist since being a youngen.Evolve exceeded my expectations and more!!The team on the desk are lovely and very helpful. I’ve had encounters with Carol, Yasmin & Hannah who were very friendly, very knowledgeable and amazing at what they do - miles above anything I’ve experienced before.If you’re not signed up to work with Evolve; make it the next thing you do! 🦷🧚‍♀️

Camille Lucas

11:26 08 Nov 23

Had an amazing experience with evolve. Everyone was lovely and always talkative. The Dentist that I had was very thorough and wanted to make sure I was happy with my teeth. Overall super happy with my teeth I now feel so much more confident.

Mrs Manning

17:56 25 Oct 23

I was absolutely petrified to go to the dentist due to childhood experiences/trauma many years ago. It took some courage walking through the doors of Evolve Dentistry, however I needn’t had worried as the staff from the Reception Ladies, Julie in the office, the hygienists and a special mention for my dentist Yasmin were all super friendly, put me at ease with their patience and understanding, talked through all my worries and didn’t push for me to have anything done until I was feeling ready. I’ve now had a few procedures the most recent being composite bonding which I am absolutely thrilled with, along with healthy oral hygiene I can finally smile again without feeling embarrassed about my teeth. Have a review booked and am at the stage now I trust them so much I can actually look forward to my on going appointments. Thank you all Evolve team

Dot Rose

06:19 25 Oct 23

Always a great experience at Evolve, polite, professional and friendly staff who go that extra mile. Very thoughtful touches such as a jigsaw in reception to help anxious patients and sending me flowers to celebrate a special occasion. Amazing customer service ⭐️⭐️⭐️⭐️⭐️

Rob Foster

07:53 19 Oct 23

Superb experience with Evolve Dentistry. Following a fall they were quick to respond and fit me in at short notice and repair my teeth. Comforting and knowledgeable across the whole Evolve team. A dentist for life!

Nina Kassam

18:58 09 Oct 23

So so happy with the treatment we received from Dr Mike Gregory. He was so gentle and calm with my 80 year old mother. He made the perfect set of dentures for her which fit like a glove! She was over the moon! And all receptionists and nurses were so welcoming too!Well worth the 200 mile drive from London!Thank you 😊

Lyn Mason

18:24 05 Oct 23

Visited Evolve after a recommendation. Had an initial consultation chat and then a full check up and xrays with Yasmin. We discussed the results of my check up and also what I wanted from my smile. That's something that was never discussed with my previous dentist.I took the monthly plan offered and came away with costings for other work I wanted done.I'm just gutted I left it so late to find such a wonderful and welcoming practice. All the staff are so friendly and take the time to explain everything from treatment to payment and plans.Thoroughly recommend

Karen Partridge

08:32 04 Oct 23

This was a big decision and investment for me but I could not be happier with the results! Carol and the Evolve team have been extremely helpful, professional and caring during my treatment and after.I could not recommend Evolve and fixed braces enough for amazing results and a smile I am now definitely proud of. Thank you Carol, it's been like changing.

Ki Haring

11:49 15 Sep 23

A fabulous practice. Carol and staff are amazing at what they do. Fully recommend for both dental and facial aesthetics. Wonderful practice ( this coming from a retired Dental Professional)

Simon King

08:22 22 Aug 23

Always extremely professional and thorough. Booking is very efficient and never an issue if you need to change an appointment. All procedures are explained thoroughly and there is never any pressure to have unnecessary procedures. My dental crown and mouth guard have been completed perfectly and the modern technology is amazing. I had zero pain during the dental crown procedure. All round an excellent practice. 👍

Steve Currer

08:00 22 Aug 23

Love Evolve, such a nice dentist practice, everyone is lovely and friendly. I’ve been going for years for dentistry and orthodontics and I’m so pleased I did. I now have amazing straight white teeth, so pleased with the results, would recommend them to anyone 😃

Heidi Cocksedge

08:02 18 Aug 23

I had a really nice experience with evolve on Wednesday afternoon. The staff were lovely and reassuring .made me feel relaxed and comfortable , as I had never had any facial treatments before. They were happy to.answer any questions I asked .Explained everything throughly.were very professional. I would definitely recommend them for any treatments Thankyou evolve.

Babs Greaves

17:02 17 Aug 23

Yasmin & team are incredible. I felt thoroughly informed about my dental procedures before and during the treatment. They’re all so friendly and professional. Every penny I have spent has been worth it, I was and am treated with empathy, respect and kindness. The quality of their work and attention to detail is fantastic.

Christian Wittich

20:14 03 Aug 23

The membership is quite good. It keeps me in a 6month review cycle and when I leave I always have my next appointment booked. This way I don’t forget. Brilliant! Besides, excellent staff. Thanks to the Evolve Team

Riccardo Darcangelo

18:01 04 Jul 23

Big thanks to Carol and her team at evolve dentistry I was made to feel very welcome, professional from start to finish, I had 8 of my old amalgam fillings removed under a safe protocol and I'm very happy with the results. Overall great experience and would definitely recommend.

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