Code of Practice for Patient Complaints
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
BRACES
BONDING
Dental Health Plan
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✨ Making an entrance, one song at a time. ✨
Our team arrive in style, bringing energy, creativity, and a soundtrack to match.
#TeamSpirit #ProfessionalEnergy #MakingMoves #TeamExcellence #LeadershipInAction
✨ Making an entrance, one song at a time. ✨
Our team arrive in style, bringing energy, creativity, and a soundtrack to match.
#TeamSpirit #ProfessionalEnergy #MakingMoves #TeamExcellence #LeadershipInAction
✨ Yoseph’s Smile Journey ✨
We’re so excited to share Yoseph’s story! After completing his teeth straightening treatment at Evolve Dentistry, he’s walking away with a smile that’s healthier, straighter, and full of confidence 🦷💙
Tap to hear Yoseph talk about his experience and what his new smile means to him 🌟
#EvolveDentistry #SmileTransformation #TeethStraightening #ConfidentSmiles #HappyPatients #portishead #portisheadmarina #nailsea #clevedon #invisalign #dentist
Creating the best possible experience for our patients is always our aim — kind words like this remind us why we love what we do.
#ConfidenceBoost #beyourbestself #Northsomerset #freeconsultation #multiawardwinning #patientsatisfaction #patientsfirst #newpatients #healthysmiles #naturalteeth #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #hometoothwhitening
🌟 99.6% 🌟
That’s how many of our patients feel confident in the knowledge & abilities of our team 💙
At Evolve Dentistry, your trust means everything. We’re here to provide expert care with kindness and confidence — every step of the way 🦷✨
#EvolveDentistry #PatientConfidence #DentalCareWithHeart #TrustedSmiles
Congratulations to Maggie, who was part of the team super sprint relay triathlon last weekend, finishing as the 2nd female team. Amazing result ladies.
Not everyone wants their silver fillings removed—but if you do, we’re here to support that decision with care and professionalism. 👩⚕️🦷
We use the SMART protocol, a specialised safety procedure that helps minimise mercury exposure during removal.
✅ Your choice
✅ Your comfort
✅ Your safety
Let’s talk about your options. DM us or visit our website to book a consultation.
#SafeDentistry #SMARTProtocol #HolisticDentalCare #AmalgamRemoval
✨ Meet Jessica Brand ✨
Our amazing Dental Therapist here at Evolve Dentistry 💙
Jessica can see patients for:
🦷 Hygiene appointments
🦷 Healthy mouth reviews
🦷 Fillings
🦷 X-rays
Her caring and professional approach helps make every visit comfortable and stress-free.
Watch Jessica explain more about her role and how she supports our patients 🌟
#EvolveDentistry #MeetTheTeam #GentleDentistry #HappySmiles