Face 
Dentistry Code of Practice for Patient Complaints
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
BRACES
BONDING
Dental Health Plan
We are accepting new patients, book an introduction call today
Book An Introduction Call 🍰 Come and join us today! 💚
Our Macmillan Coffee Morning is in full swing at Evolve Dentistry, and we’d love to see you!
We’ve got plenty of delicious homemade cakes waiting for you, so pop in, say hello, grab a slice (or two!) and help us raise money for Macmillan Cancer Support.
We’ll be serving cakes right through until 5pm today, so there’s still plenty of time to come down.
📍 Evolve Dentistry, Portishead
🍰 Cakes until 5pm
💚 Everyone is welcome
Come hungry! 😋
#MacmillanCoffeeMorning #MacmillanCancerSupport #Portishead #PortisheadCommunity #EvolveDentistry
🍰☕ Today’s the day - and there’s cake! 💚
Our Macmillan Coffee Morning is happening TODAY at Evolve Dentistry and we’d love you to come and join us.
The Evolve team have been busy baking (and possibly buying… we won’t judge! 😉) and there’ll be plenty of cake and drinks available throughout the day, all in support of Macmillan Cancer Support.
And remember - you don’t need to be an Evolve patient to come along.
If you live or work in Portishead, are passing by, or just fancy an excellent excuse for cake, pop in and see us. Bring a friend, your family or your workmates too!
📍 Evolve Dentistry, Portishead
🍰 Cake and drinks throughout the day
💚 Donations for Macmillan Cancer Support
👋 Everyone welcome
No appointment needed - just pop in!
Come and help us eat an unreasonable amount of cake for a very good cause. 💚
Please share so we can get as many people through the doors as possible!
Do I have to replace a missing tooth?
If you`ve lost a tooth, do you have to replace it?
Not necessarily.
And that`s an important starting point.
What happens next depends on which tooth is missing, your mouth, how you bite, how you feel about the gap and what`s happening with the teeth around it.
Yasmin explains some of the things we consider when a tooth is missing.
The important thing isn`t assuming you need a particular treatment.
It`s understanding your options - including whether doing nothing could be a reasonable option for you.
Why have my teeth suddenly become sensitive?
That sudden zing when you drink something cold. 🥶
Sound familiar?
Sensitive teeth are common, but there isn`t just one possible cause.
Richard explains some of the reasons teeth can become sensitive and why it`s worth mentioning if you`ve noticed something new.
Sometimes a little sensitivity is exactly that.
But a change that persists is something we`d rather know about than have you quietly avoiding ice cream for the foreseeable future.
Having a tooth removed probably isn`t an appointment anyone particularly looks forward to.
Which is precisely why feedback like this means so much:
“Made getting a tooth extracted incredibly easy and straightforward.”
Good dental care isn`t only about the procedure itself.
It`s about knowing what`s going to happen, being able to ask questions, feeling listened to and being looked after throughout.
Thank you for trusting us with your care - and for taking the time to tell us about your experience.
☕🍰 Join us for our Macmillan Coffee Morning! 💚
On Friday 25 September, the Evolve team will be swapping dental instruments for cake slices as we take part in the Macmillan Coffee Morning!
Our team will be bringing in their best bakes and we’d love you to pop in, enjoy a slice of cake and a drink, and help us raise as much as possible for Macmillan Cancer Support.
💚 Everyone is welcome - you don’t need to be an Evolve patient.
So whether you’re a patient, friend, neighbour, local business or simply passing by, come in and say hello. Bring your friends, family or work colleagues too!
📅 Friday 25 September
📍 Evolve Dentistry, Portishead
🍰 Cakes and drinks available throughout the day
💚 Donations in support of Macmillan Cancer Support
No appointment needed - just pop in!
We’d love to see lots of familiar faces and hopefully meet plenty of new ones too. And, most importantly, eat plenty of cake while raising money for a brilliant cause.
Please share this post and help us spread the word around Portishead. 💚
What can composite bonding actually change?
Composite bonding isn`t about giving everyone the same smile.
It can be used in different ways depending on what someone would like to change.
That might mean adjusting the shape of a tooth, changing proportions, repairing an edge or making a small alteration that helps a smile feel more balanced.
And sometimes bonding isn`t used on its own.
We might combine treatments - perhaps straightening teeth first, whitening them and then using composite bonding to refine particular teeth.
Yasmin explains some of the ways composite bonding can be used.
The important part is deciding what will achieve the result you`re looking for without doing more treatment than is necessary.
