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Dentistry At Evolve Dentistry, we are committed to providing the highest standards of patient care. Your comfort, confidence and satisfaction are extremely important to us.
We always aim to provide a positive experience, but we recognise that occasionally things may not meet your expectations.
If you have a concern or complaint about your treatment or experience with us, we want to hear from you. We take all feedback seriously and are committed to resolving concerns promptly, fairly and sensitively.
We also use feedback to learn, improve our services and continually enhance the care we provide.
If you experience a problem or have concerns about treatment you have received at Evolve, please contact the practice as soon as possible.
We will arrange for you to be seen as soon as possible within one of our emergency appointments, so that your concerns can be assessed and appropriate next steps discussed.
Wherever possible, we will arrange for you to see the clinician who carried out your original treatment. They are best placed to understand the treatment provided, assess your concerns and discuss any appropriate solutions.
We appreciate that you may feel uncomfortable returning to the same clinician, particularly if you are unhappy with the outcome of your treatment. Please be reassured that our clinicians welcome the opportunity to listen to your concerns and address any issues.
If you would prefer not to see your original clinician, please let our reception team know. We will discuss your concerns and the available options with you.
If further treatment is required, this would normally be undertaken by your original treating clinician. Should you prefer to see another clinician, we will explain any potential additional charges before further treatment is agreed.
You will never be discouraged from raising a concern or making a complaint.
If you would like to make a formal complaint, you can contact us in person, by telephone, in writing or by email.
Our Practice Manager, Mrs Katrina Del Pozo, is responsible for coordinating our complaints procedure and ensuring that concerns are handled appropriately.
1. We will listen to your concerns
If you raise a complaint in person or by telephone, a member of our team will listen carefully and refer the matter to our Practice Manager.
If Katrina is unavailable, we will arrange for her to contact you as soon as reasonably possible.
Written complaints, including those received by email, will be passed to the Practice Manager promptly.
2. We will acknowledge your complaint
We will acknowledge your complaint in writing within three working days and provide you with a copy of our complaints procedure.
3. We will investigate
We aim to investigate complaints within ten working days of receipt.
Depending on the nature of your complaint, we may arrange to speak with you by telephone or invite you to attend a meeting.
If your complaint relates to clinical treatment, the clinician involved will normally contribute to the investigation and provide any necessary clinical explanation.
If we are unable to complete our investigation within ten working days, we will explain the reason for the delay and provide an updated timescale.
4. We will explain our findings
Once our investigation is complete, we will provide a written response explaining our findings and any proposed actions or resolution.
5. We will learn from your feedback
We maintain appropriate records of complaints and the actions taken in response.
We regularly review feedback to identify opportunities to improve our patient care and services.
We always hope to resolve concerns directly with our patients.
However, if you remain dissatisfied with the outcome of our complaints procedure, you may seek independent advice or assistance.
Dental Complaints Service
For complaints about private dental treatment.
Telephone: 020 8253 0800
Website: www.dentalcomplaints.org.uk
General Dental Council (GDC)
The GDC regulates dental professionals and considers concerns about fitness to practise and patient safety. It does not generally resolve individual complaints about treatment or compensation.
Website: www.gdc-uk.org
Parliamentary and Health Service Ombudsman
For complaints about NHS services in England that have not been resolved through the relevant complaints process.
Telephone: 0345 015 4033
Website: www.ombudsman.org.uk
If something isn’t quite right, please tell us.
We would always prefer to have the opportunity to understand your concerns and work with you towards a satisfactory resolution.
Your trust matters to us, and we are committed to ensuring that every patient feels listened to, respected and supported throughout their experience at Evolve Dentistry.
BRACES
BONDING
Dental Health Plan
We are accepting new patients, book an introduction call today
Book An Introduction Call 💙 We’re closed today for team training!
At Evolve Dentistry, we believe that investing in our team is one of the best ways to invest in our patients.
We’re taking some time away from our usual appointments today for a dedicated team training day, giving everyone the opportunity to learn, develop their skills and continue delivering the high standard of care you deserve.
✨ Great patient care starts with a great team!
📩 Need to get in touch?
If you’re a Dental Health Plan member experiencing a dental emergency, please email hello@evolve-dentistry.co.uk.
Thank you for your understanding. We look forward to welcoming you back soon! 💙
#EvolveDentistry #TeamTraining #PatientCare #Portishead #DentistPortishead
A before-and-after can catch your eye in a second.
But a smile transformation starts long before the final photograph.
It starts with listening to what someone would like to change, understanding what matters to them and exploring the options that might be suitable.
Sometimes the changes are subtle. Sometimes they`re more noticeable. The important thing is that the plan belongs to the patient, not to a particular trend.
Here`s another transformation we`ve had the pleasure of sharing at Evolve. 💚
Every smile is different, and results will vary depending on the individual and their treatment.
November is Mouth Cancer Action Month, and there’s one message we’d really like you to remember.
If something in your mouth changes and doesn`t go away, please get it checked.
That might be an ulcer that hasn`t healed after three weeks, an unusual lump or swelling, or a red or white patch.
Most changes won`t be mouth cancer, but it`s important not to guess or wait indefinitely.
Dental examinations include looking at the soft tissues in your mouth, not just checking your teeth. And if you notice something unusual between appointments, you don`t need to wait for your next routine visit.
Speak to your dentist or GP.
A little awareness can make a very important difference. 💙
#MouthCancerActionMonth #MouthAware
💚 Looking after yourself goes beyond your smile.
At Evolve Dentistry, we believe that feeling good is about caring for your whole body and mind. That’s why we love connecting with other local businesses in Portishead that share our passion for health and wellbeing.
This month, we’re delighted to feature Jessica from @flexe_pilates , a local Reformer Pilates studio, on our website.
Have you ever thought about trying Pilates but felt a little nervous about taking that first step?
Jessica has written a lovely beginner-friendly guide that answers some of the questions you might have, including:
✨ What actually happens in a Reformer Pilates class?
✨ Do you need to be fit or flexible to start?
✨ What should you expect from your first session?
✨ How often should beginners practise Pilates?
Whether you’re looking to build strength, improve mobility or simply find a little time for yourself, it’s a great introduction.
We’re proud to support our local Portishead community and share advice from people who are passionate about helping others feel their best.
👉 Read Jessica’s full article on our website link in bio.
#EvolveDentistry #Portishead #FlexePilates #PortisheadCommunity #WholeBodyWellbeing #ReformerPilates
What do we hope you remember after visiting Evolve?
Not just whether your teeth feel cleaner or whether your appointment ran on time.
We hope you remember being listened to. Having the chance to ask questions. Feeling comfortable enough to say if something worries you. And knowing that decisions about your care were made with you, not simply for you.
In this short video, Carol shares what she hopes people take away from their time with us.
It’s a lovely reminder that the way you feel during an appointment matters every bit as much as the dentistry itself. 💚
We have a limited number of appointments available at our Wrinkle Clinic on Thursday 5 November.
If you’ve been considering anti-wrinkle treatments, whether it’s your first time or you’re looking to maintain your results, our clinic offers a professional, personalised approach to helping you feel confident in your skin.
Every treatment begins with a consultation to understand your concerns and discuss the options available to you.
📅 Thursday 5 November
📍 Evolve Dentistry, Portishead
📞 Get in touch with our friendly team to book your appointment.
s. ✨
🎉 10 years of Hannah at Evolve! 💚
A whole decade of being part of the Evolve family!
This month, we’re celebrating a very special milestone as Hannah marks 10 years with us.
Ten years of looking after patients, working alongside the team and being part of everything that makes Evolve what it is today.
We’re so grateful for the care, commitment and personality Hannah brings to the practice.
Thank you for everything you do, Hannah. Here’s to 10 wonderful years! 🥂
Please join us in congratulating Hannah in the comments! 💚
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