24 Harbour Road Portishead BS20 7AL
24 Harbour Road Portishead BS20 7AL
Your health and safety is of paramount importance to us and is constantly reviewed in line with current regulations. Please notify a member of staff if you notice any area of concern so immediate action can be taken.
Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:
We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manager all risks and incidents. The goal is continuous improvement in our care and service to you.
The Practice Manager has the overall responsibility at the practice. The team is supported through regular meetings, staff training, personal development and regular appraisals. The practice always welcomes questions, comments and suggestions from patients.
Please contact the practice manager if you have any questions or concerns.
We are still open for business, please come to your appointments as planned but call us if you have any concerns.
In order to keep everyone safe, please can we remind you:
*Please do not attend your appointment if you have any symptoms of COVID, call us to let us know that you can’t make it.
*Please make sure that you have done your pre-attendance COVID screening, one of the team will call you the day before your appointment, we must speak to you.
*You will be asked to pay in advance for your appointment to minimise your time in the practice
*Please come alone to your appointment unless you are a parent or carer with the patient
*Please arrive at your appointment time, if you are early, we may have to ask you to wait outside
*Please wear a face mask in the practice, we can provide you with one if you don’t have one
*The door will be locked, please press the bell and someone will let you in
*Please use the hand sanitiser provided as soon as you enter
*Please do not bring extra bags or shopping
*Ideally, plan to avoid using our toilet facilities
*Please leave the practice as soon as you can after your appointment especially if your appointment has involved drilling or anything that creates spray
Please stay safe, if you have any concerns, please call us on 01274 842550