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Recruitment at Evolve Dentistry – are you our ideal team player?

What’s it like to work at Evolve?

Patient Care Advisor – position closed

Job Description:

Join the Award-Winning Team at Evolve Dentistry

We’re not looking for a receptionist.

We’re looking for someone who loves people, thrives on creating exceptional experiences, and takes pride in making every patient feel genuinely welcome.

At Evolve Dentistry, our Patient Care Advisors are at the heart of the patient journey. They are often the first voice a patient hears and the first face they see, helping create the outstanding experience that has earned our practice multiple awards, including recognition for our exceptional team culture.

About Evolve

Evolve Dentistry is a leading private dental practice with a reputation for clinical excellence and outstanding patient care. We believe that every interaction matters, and we’re passionate about creating experiences that exceed expectations.

We invest heavily in our people because we know that happy, supported team members create extraordinary patient experiences.

The Role

This is a varied and rewarding role that combines both front-of-house reception duties and patient support office responsibilities.

You’ll split your time between reception and our patient communications office, welcoming patients to the practice while also handling calls, emails and appointment enquiries

No two days are the same.

Key Responsibilities

  • Providing a warm and professional welcome to patients and visitors.
  • Delivering exceptional customer service both in person and over the phone.
  • Managing incoming calls and patient enquiries.
  • Booking, rearranging and optimising appointments.
  • Supporting efficient diary management across the practice.
  • Processing payments and maintaining accurate patient records.
  • Working closely with clinicians and colleagues to ensure a seamless patient journey.

Working Hours

Monday: 8:00am – 7:15pm
Tuesday: 1:45pm – 6:15pm
Friday: 8:00am – 1:45pm

Salary

£13.00–£15.50 per hour, depending on experience

What We’re Looking For

You don’t necessarily need dental experience. What matters most is your attitude, professionalism, and passion for delivering outstanding service.

You’ll likely be someone who:

  • Genuinely enjoys helping people.
  • Has excellent communication skills.
  • Is organised and highly attentive to detail.
  • Remains calm and positive when busy.
  • Enjoys working as part of a supportive team.
  • Takes pride in delivering an exceptional experience.
  • Is confident using technology and learning new systems.

Why You’ll Love Working Here

  • Join an award-winning team with a supportive and positive culture.
  • Competitive pay that recognises experience and contribution.
  • Modern, state-of-the-art private practice environment.
  • Ongoing training and development opportunities.
  • Staff discounts on dental treatment.
  • Team social events and celebrations.
  • The opportunity to make a genuine difference to patients’ confidence, health and wellbeing.
  • A workplace where your contribution is recognised, valued and appreciated.

Ready to Join Us?

If you’re looking for a role where you can make a genuine difference to people’s experience every day, we’d love to hear from you.

To request an application pack, please email hello@evolve-dentistry.co.uk, or download a PDF here. or you can download in Word format here.

We are no longer accepting new applications for this role

What’s it like to work at Evolve?

Listen to what it’s like to work at Evolve

Join us at Evolve Dentistry and be part of a team that truly makes a difference!

Take the next step in your career with Evolve Dental Practice – where teamwork and exceptional care make all the difference!

Proud to be an award winning team

What is the culture of Evolve Dentistry?

Portishead Dentist

View our Equality, Dignity and Human Rights Policy here and our Employment and Induction Policy here.

Get in touch

Tooth Whitening & Hygiene Appointment

At Home Whitening With Hygiene

£29.95

Learn more

Dental Health Plan

Options for all treatments

New Patients Welcome

We are accepting new patients, book an introduction call today

Book An Introduction Call
We are on Instagram
Nervous about visiting the dentist? You’re not alone. 💚

It’s one of the most common things we hear from new patients.

In this video, Flora shares how we help patients who feel anxious or nervous about dental appointments.

For us, it’s never about rushing. It’s about listening, understanding your concerns and helping you feel comfortable at every stage. Whether that means taking things slowly, explaining each step before we begin or simply giving you the time you need, we’re here to support you.

Our goal is to help you feel confident enough to come back, not just get through one appointment.

If you’ve been putting off a visit because of nerves, we hope this offers a little reassurance.

#EvolveDentistry #DentalAnxiety #NervousPatient #PatientCare #Portishead #DentistPortishead #HealthySmile #YoureNotAlone
“Friendly staff and everything runs smoothly.” 💚

When patients take the time to leave us a review, it means a great deal to the whole team.

We know that visiting the dentist can sometimes feel daunting, so hearing that our patients feel welcomed, looked after and that everything runs smoothly is exactly what we hope for.

It’s a reflection of every member of the team, from the warm welcome at reception to the care and attention throughout your visit.

Thank you to everyone who shares their experience with us. Your feedback helps others feel more confident about taking that first step.

#EvolveDentistry #PatientFeedback #PatientExperience #Portishead #DentistPortishead #ThankYou #KindWords #TrustInDentistry
Sometimes, it’s the smallest changes that make the biggest difference. ✨

In this video, Yasmin shares one of her favourite recent smile transformations.

The patient’s front teeth were a little too prominent, so rather than taking a more invasive approach, treatment focused on creating better balance and proportion.

The journey included:
🦷 Aligning the teeth to create space.
🤍 Professional teeth whitening.
✨ Minimal composite bonding to widen the lateral incisors.

The result is a smile that looks beautifully natural because the teeth are in harmony with one another.

It’s a great example of how cosmetic dentistry isn’t always about making dramatic changes. Often, it’s about carefully planning each step and making subtle improvements that have a significant impact.

If you’ve ever looked at your smile and felt that something wasn’t quite right, we’d be happy to talk through your options and help you understand what might be possible.

#EvolveDentistry #SmileDesign #CompositeBonding #TeethWhitening #AdultOrthodontics #CosmeticDentistry #Portishead #NaturalSmile #SmileTransformation
The little details matter. 🌿

From the fresh flowers at reception to the warm welcome you’ll receive when you walk through the door, we believe that how you feel matters just as much as the treatment you receive.

Creating a calm, comfortable environment has always been important to us. We know that visiting the dentist isn’t everyone’s favourite thing, so if a small touch like fresh flowers helps make the experience feel a little more welcoming, it’s worth it.

It’s just one of the many ways we try to help you feel at ease from the moment you arrive.

💚 We hope it makes you smile.

#EvolveDentistry #Portishead #PatientExperience #DentistPortishead #TheLittleThings #FreshFlowers #Welcome
🌼 Have you spotted it yet?

If you’ve walked past Evolve recently, you may have noticed something a little different in our window… 👀🌼

Our decorated flower pot is proudly taking part in the local RNLI “Spot the Object” trail, helping to raise money for the incredible work the RNLI does while bringing a little fun to our community.

Whether you’re taking part in the trail, popping in for an appointment or simply passing by, don’t forget to have a look and see if you can spot our contribution.

We love being part of Portishead and supporting events that bring people together for such a fantastic cause.

Good luck to everyone taking part - and let us know if you find all the objects! 💛

#EvolveDentistry #Portishead #RNLI #Community #SupportingLocal #SpotTheObject #PortisheadEvents #LoveWhereYouLive
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