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Practice commitment

This practice aims to be a supportive, caring and inclusive environment for patients to receive treatment and for staff to reach their full potential. We are committed to working towards equality and to creating a culture where the diversity and dignity of patients and staff are respected and valued by all.

This practice will ensure that all patients and staff, both actual and potential, are treated fairly and respectfully and not discriminated against regardless of age, colour, disability, ethnic or national origin, gender, marital or civil partnership status, pregnancy or maternity, race, religion or belief, or sexual orientation. These are known as ‘protected characteristics’ under the Equality Act 2010.

Legal responsibilities

The rights of our patients and our staff with regards to discrimination are protected by a range of
legislation including:
▪ Human Rights Act 1998
▪ Equality Act 2010
▪ Part-time Workers (Prevention of Less Favourable Treatment) Regulations 2000
▪ Fixed Term Workers (Prevention of Less Favourable Treatment) Regulations 2001
▪ Data Protection Act 1988
▪ Public Interest Disclosure Act 1998
▪ Anti-discrimination Acts and Orders in NI

This practice also aims to meet the current General Dental Council, General Medical Council, Nursing and
Midwifery Council, standards by positively promoting equality, dignity and human rights for patients and
staff.

For patients

This practice and its staff aim to:

  • Treat patients with dignity, respect and fairly, without discrimination, at all times
  • Give all patients the information they need, in a way they can understand, so they can make informed decisions about their care
  • Be clear on the procedures for providing additional support for patients with disabilities
  • Provide services that are accessible to patients with disabilities and make reasonable adjustments in order to provide care which meets their needs
  • Provide information to patients with disabilities in a range of formats
  • Support patients by providing information in other languages and translators, where appropriate
  • Join up with other services involved with the care of patients who have medical and social care needs
  • Keep patient information confidential
  • Tackle health inequalities through positive promotion and care
  • Involve individual patients and patient groups in decisions about the design and delivery of the
    service

For team members

This practice will:

  • Promote equality in the workplace as good management practice
  • Create an environment in which individual differences and the contributions of staff are recognised, respected and valued
  • Actively demonstrate its commitment to supporting and managing disability issues, for patients and staff in an effective, sensitive and respectful manner
  • Ensure that every staff member has a working environment that promotes dignity and respect and is not discriminatory
  • Ensure that no form of bullying, harassment or unlawful discrimination by staff or patients is
    tolerated
  • Ensure reasonable adjustments are made, as appropriate, for staff with a disability
  • Encourage, support and facilitate the continuing professional development of all staff through a range of training, development and progression opportunities
  • Ensure all staff receive relevant equality, and human rights training and updates
  • Provide regular, effective and appropriate supervision to all staff
  • Provide regular and appropriate opportunities for all staff to give feedback and, where necessary,
    raise concerns
  • Regularly review all employment practices and procedures to ensure fairness
  • Regard breaches of the equality and diversity policy as misconduct, which could lead to disciplinary proceedings

Feedback and complaints

This practice welcomes and values any feedback. The practice views feedback and complaints as potential opportunities to learn lessons and improve the service. Any patient, patient’s advocate or member of staff has the right to complain if they feel they have been:▪ Treated unfairly, or without dignity or respect

  • Discriminated against
  • Unhappy with any care or treatment they have received
  • Refused treatment

For staff – the matter may be dealt with using the appropriate grievance procedure.

For patients – the complaint will be investigated, promptly and efficiently, in a full and fair way, and a full, constructive and prompt reply will be given.

Monitoring and review

This policy will be reviewed annually. The annual review will consider and incorporate, where appropriate:

  • Changes in legislation
  • Good practice models
  • Feedback from patients and staff
  • Concerns and complaints raised by patients and staff

A plan for implementing any changes will be developed in consultation with staff. The practice manager Katrina del Pozo has the overall responsibility for the effective operation of this policy, the responsibility for communicating this policy to the team and for investigating any concerns or complaints under this policy.

Get in touch

Tooth Whitening & Hygiene Appointment

At Home Whitening With Hygiene

£29.95

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Dental Health Plan

Options for all treatments

New Patients Welcome

We are accepting new patients, book an introduction call today

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We are on Instagram
😁✨ Thinking about straightening your teeth but not sure where to start?

In this video, Rachael from Evolve Dentistry talks you through the teeth straightening options we offer and how we can help you achieve the smile you’ve always wanted – comfortably and discreetly.

From nearly invisible aligners to fixed brace systems, we’ll guide you through the best solution tailored to your needs and lifestyle.

🎥 Watch now to hear Rachael explain your options and how we make the process smooth, supportive, and stress-free.

📍Book a consultation today – your straighter smile starts here!

#EvolveDentistry #TeethStraightening #Invisalign #SmileTransformation #PortisheadDentist #ClearBraces #Orthodontics #ConfidentSmile
How Sedation Dentistry Can Help You Feel Relaxed

If dental appointments make you feel anxious or overwhelmed, you’re not alone. At Evolve Dentistry, we believe everyone deserves access to comfortable, stress-free dental care. That’s why we offer sedation dentistry in Portishead.

Sedation dentistry involves using medication to help you feel deeply relaxed during your treatment. While you’re still awake and able to respond, you’ll feel calm and often have little to no memory of the procedure afterwards.

Sedation can be an excellent option if:

- You experience severe dental anxiety
- You have a strong gag reflex
- You need a complex or lengthy treatment
- You’ve avoided the dentist for years due to fear

At Evolve Dentistry, our experienced team will carefully assess your needs and discuss the sedation options available to you. Your safety and comfort are always our top priorities, and we take the time to explain each step so you know exactly what to expect.

By choosing sedation dentistry in Portishead, you can finally receive the dental care you need without the fear or worry. Many of our patients tell us that after trying sedation, they no longer put off their appointments and feel much more confident about their oral health.

If you’ve been avoiding the dentist because of anxiety, we invite you to discover how gentle, compassionate care and sedation options can transform your experience. #sedation #sedationdentist #awardwinning #beyourbestself #Northsomerset #freeconsultation #multiawardwinning #patientsatisfaction #compositebonding #patientsfirst #newpatients #healthysmiles #naturalteeth #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #dentures
At Evolve Dentistry in Portishead, we understand that visiting the dentist can be a daunting experience for many people. Dental anxiety is incredibly common — and it’s nothing to be ashamed of. Whether you’ve had a bad experience in the past or simply feel nervous about the unknown, we’re here to help you feel safe and supported every step of the way.

As a trusted dentist for nervous patients in Portishead, we’ve built our practice around creating a calm, friendly environment. From the moment you walk through the door, you’ll be greeted by our warm and understanding team who will take the time to listen to your concerns.

Our gentle approach starts with communication. We believe that explaining treatments clearly and answering all your questions helps to ease anxiety. We never rush appointments — we give you the time you need to feel comfortable.
We also offer a variety of techniques to help you relax, including Calma Lamba, calming music, and breathing techniques. For patients who need extra support, we can also discuss sedation options.

Don’t let fear stop you from getting the dental care you need. At Evolve Dentistry, we’re dedicated to making sure every visit is as stress-free as possible.
If you’re looking for a dentist for nervous patients in Portishead, we’re here to help you regain confidence in your smile — and in visiting the dentist.

 #awardwinning #Northsomerset #freeconsultation #multiawardwinning #compositebonding #patientsatisfaction #patientsfirst #orthodontist #newpatients #healthysmiles #naturalteeth #healthysmile #smilemakeovers #acceptingnewpatients #nailsea #portishead #clevedon #toothwhitening #whitening #hygienist #portisheadmarina #dentist #dentures #braces #hometoothwhitening
✨ Wondering when it’s the “right time” to start facial aesthetic treatments? You’re not alone!

At Evolve Dentistry, we believe confidence isn’t about chasing trends — it’s about feeling good in your own skin, at any age.

Here’s what you should know:

🔞 Under 18? It’s illegal in the UK to receive injectable treatments like fillers or wrinkle reduction — and for good reason.
⏳ Most people start in their late 20s+, when early signs of ageing (like fine lines or volume loss) begin to appear.
🧠 It’s not just about age — maturity, motivation, and understanding the process are key.
🧑‍⚕️ We focus on natural, subtle enhancements — no overdone results here.
💬 A thorough consultation is essential — we only recommend treatments that are right for you.

We’re here to support you with honest advice, professional care, and results that reflect you at your best — not a filter.

📍 Save Face Accredited | Portishead
📞 DM us to book a friendly consultation!

#FacialAesthetics #DermalFillersUK #WrinkleReduction #NaturalEnhancements #EvolveDentistry #PortisheadBeauty #BotoxUK #HealthyConfidence #GlowNaturally #FacialAesthetics #EvolveDentistry #DermalFillers #NaturalResults #ConfidenceAtEveryAge #WrinkleReduction #savefaceaccredited #PortisheadClinic #SafeAndProfessional #SaveFaceAccredited #skinrejuvenationtreatments #SmoothSkin #ConfidenceBoost #wrinklesmoothing #clevedon #portisheadmarina #newpatients #nailsea #portisheadlife #Northsomerset #portishead
When the UK turns into the Sahara, our welcome team turn into pros at keeping their cool 🥵❄️
Even in the heatwave, you’ll still get the warmest welcome at Evolve Dentistry… just with a little extra breeze! 😎💨 #TeamEvolve #HeatwaveHacks #CoolAsCanBe
✨ She’s here! ✨

We’re over the moon to announce that Dr Yasmin Zeina and her husband Ian have welcomed their gorgeous baby girl, Lily Emelia, safely into the world. 💕👶

Mum, Dad, and Lily are all doing wonderfully —  the whole Evolve Dentistry family couldn’t be prouder. 🍼🌸

Please join us in sending them all your love and congratulations as they begin this magical new chapter. ✨💖

#EvolveDentistry #BabyNews #WelcomeLily #TeamEvolve #BabyJoy #Family  #Northsomerset #nailsea #portishead #clevedon #portisheadmarina #dentist
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