If you have ever read this blog before, you may have noticed that I am keen on customer service in any industry, I am also interested in how other companies generate business as Evolve is a relatively new dental practice and we are still growing, so monitor where all our patients come from. This week we has an interesting experience as we are looking for a new contractor to carry out our general cleaning.
We have used a local company pretty much since we opened and have been very happy with the service that we have received. When we ask our patients what they like about Evolve, often the response is that we are nice and clean. We are looking for a new contractor as our regular cleaner is retiring so it’s a good opportunity to see if there is a more competitive service available. As it happened a cleaning company cold called us and we arranged a meeting.
It became apparent after a short time that their sales strategy was to be fairly derogatory about our current cleaner. At no point did we say that we were unhappy with our current situation and they didn’t take the time to find out why we were looking for a new contractor. There was an incorrect assumption that we are unhappy with our current cleaner and so want a new one. After a while, I started to become insulted by suggesting the cleaner was not doing a good job, thus suggesting that we have been fools to continue to employ them. I would like to stress that I have incredibly high standards in the care we deliver to all our patients, this includes the level of cleaning in the general areas. After all is the loo isn’t clean, how do you know our hands and instruments are clean? I strongly believe you can judge an establishment by the quality of it’s loo. How many times have you been to a wonderful restaurant and been disappointed by the lack of attention when it comes to the loo?
So my take home message this week is never make assumptions about someone else’s work, and if you really want to gauge the quality of an establishment, check out their loo.


BRACES


BONDING


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✨ Why are so many patients choosing Angel Aligners? ✨
If you’ve been thinking about straightening your teeth but are worried about noticeable braces, Angel Aligners could be the perfect solution.
In today’s video, Yasmin explains why patients love Angel Aligners. The clear aligners are comfortable, removable and incredibly discreet, meaning most people won’t even notice you’re wearing them.
But it’s not just patients who love them.
As a dentist, Yasmin values the flexibility Angel Aligners provide. By carefully placing attachments on the teeth, she can achieve precise movements and help treat more complex cases than many people realise.
The result? A straighter smile with a treatment that fits around your everyday life.
Watch the video below to hear Yasmin explain why Angel Aligners have become such a popular choice for patients looking to transform their smile.
📩 If you’re considering teeth straightening, get in touch to arrange a consultation with our team.
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #straighterteetheveryday #straighterteeth #newpatients #naturalteeth #healthysmiles #smilemakeovers #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #braces #adultbraces #adultbracesuk #gapsinteeth


Are dental X-rays safe? 🤔
It’s one of the questions we’re asked most often - and in this video, Richard explains why modern dental X-rays use very low levels of radiation and play an important role in protecting your oral health.
Dental X-rays help us spot problems that may not be visible during a normal examination, including decay between teeth, infections, bone loss and other hidden issues - often before they become more serious.
At Evolve Dentistry, we only recommend X-rays when clinically necessary and always keep radiation exposure as low as possible.
Watch the video to hear Richard explain more. 👇
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #healthysmile #healthysmiles #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #dentalxrays #oralhealth #preventivedentistry #healthyteeth #dentalcare #patienteducation


Today is World Environment Day 🌍
At Evolve Dentistry, we’re always looking at ways we can reduce our environmental impact while continuing to provide high-quality patient care.
Over the years, we’ve introduced a number of changes within the practice
🦷 Using digital scanners instead of traditional impressions
📄 Reducing paper usage through digital systems and communication
☕ Choosing paper cups rather than plastic alternatives
🌱 Using environmentally friendly materials and products where we can
Modern dentistry is constantly evolving, and we believe small changes can make a big difference over time.
Thank you to our patients for supporting a practice that is always striving to improve - not just for our patients, but for the environment too. 💚
#WorldEnvironmentDay #Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #digitaldentistry #sustainability #environmentallyfriendly #oralhealth #paperlesspractice


Did you know that snoring can affect more than just your sleep? 😴
In this video, Maggie explains how snoring and mouth breathing can lead to a dry mouth - which may increase the risk of tooth decay, gum disease and bad breath.
Saliva plays an important role in protecting your teeth and gums, so when your mouth becomes dry overnight, it can have a bigger impact on your oral health than many people realise.
If you struggle with snoring, waking with a dry mouth, or persistent bad breath, it may be worth speaking to a dentist.
📍 Portishead
📞 Contact the practice to arrange a consultation
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #healthysmile #healthysmiles #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #snoring #drymouth #gumdisease #badbreath #oralhealth #mouthbreathing #preventivedentistry


As Smile Month comes to a close, we’ve loved celebrating 50 years of promoting healthy smiles 🦷✨
The message behind Smile Month is simple, but important:
✔ Brush well
✔ Clean between your teeth
✔ Visit your dentist regularly
✔ Look after your overall health too
Prevention is always better than cure, and small consistent habits can make a huge difference over time.
Thank you for following along with our Smile Month posts this year - and thank you for continuing to support our practice and our team 💙
Here’s to many more healthy smiles to come.
#SmileMonth #SmileMonth2026 #HealthySmiles #PatientsFirst #OralHealth #Healthysmile #Dentist #Portishead #NorthSomerset #PortisheadMarina #Clevedon #Nailsea


Years of teeth grinding had left Mandy unhappy with the appearance of her teeth - so she came to see Richard to explore her options.
Using carefully planned composite bonding, we were able to restore her smile while improving the worn appearance caused by grinding, helping her feel more confident again. ✨
In this video, Mandy shares her experience and why she decided to go ahead with treatment at Evolve Dentistry.
If you’ve noticed wear, chipping or shortening of your teeth from grinding or clenching, there may be options available to help protect and improve your smile.
📍 Portishead
📞 Get in touch with the practice to book a consultation
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #smilemakeovers #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #compositebonding #teethgrinding #wornteeth #smileconfidence #cosmeticdentistry #naturalteeth #healthysmiles #adultsmilemakeover



