Face
Dentistry
If you have ever read this blog before, you may have noticed that I am keen on customer service in any industry, I am also interested in how other companies generate business as Evolve is a relatively new dental practice and we are still growing, so monitor where all our patients come from. This week we has an interesting experience as we are looking for a new contractor to carry out our general cleaning.
We have used a local company pretty much since we opened and have been very happy with the service that we have received. When we ask our patients what they like about Evolve, often the response is that we are nice and clean. We are looking for a new contractor as our regular cleaner is retiring so it’s a good opportunity to see if there is a more competitive service available. As it happened a cleaning company cold called us and we arranged a meeting.
It became apparent after a short time that their sales strategy was to be fairly derogatory about our current cleaner. At no point did we say that we were unhappy with our current situation and they didn’t take the time to find out why we were looking for a new contractor. There was an incorrect assumption that we are unhappy with our current cleaner and so want a new one. After a while, I started to become insulted by suggesting the cleaner was not doing a good job, thus suggesting that we have been fools to continue to employ them. I would like to stress that I have incredibly high standards in the care we deliver to all our patients, this includes the level of cleaning in the general areas. After all is the loo isn’t clean, how do you know our hands and instruments are clean? I strongly believe you can judge an establishment by the quality of it’s loo. How many times have you been to a wonderful restaurant and been disappointed by the lack of attention when it comes to the loo?
So my take home message this week is never make assumptions about someone else’s work, and if you really want to gauge the quality of an establishment, check out their loo.
Can a dental device help with snoring?
In this video, Maggie answers a question many people ask - and for some patients, the answer is yes.
Custom-made dental devices can help reduce snoring by gently repositioning the jaw during sleep to help keep the airway more open.
If snoring is affecting your sleep, or someone else’s, it may be worth exploring whether this option could help you.
Speak to our team at Evolve to learn more.
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #healthysmiles #healthysmile #newpatients #acceptingnewpatients #portishead #portisheadmarina #nailsea #clevedon #dentist #snoring #sleepsupport
“Will I still look like myself?” is one of the first questions many patients ask about facial aesthetics.
At Evolve, the answer is simple - that’s always the goal.
Our approach focuses on subtle, natural results that enhance your features while keeping everything balanced and in proportion.
Yasmin will always guide you honestly, especially if something may not give the most natural outcome.
Because the best results are the ones that still feel like you.
If you’d like to find out more, we’re here to help.
📞 Contact reception to arrange a consultation
#Northsomerset #patientsatisfaction #patientsfirst #portishead #clevedon #nailsea #dentist #facialaesthetics #naturalresults #healthyskin #confidenceinmysmile #acceptingnewpatients
Thinking about straighter teeth?
We have opened a limited number of free clear aligner teeth straightening consultations with Yasmin over the next four weeks.
Angel Aligners are clear, discreet and designed to fit around everyday life.
Only 6 appointments available.
Message us or call reception to book today.
#Portishead #AngelAligners #StraighterTeeth #ClearAligners #SmileConfidence #EvolveDentistry
Is the practice wheelchair friendly?
Yes - at Evolve, we are proud to offer a wheelchair friendly practice so all patients can feel comfortable and supported when visiting us.
In this short video, we answer one of the questions we’re often asked and highlight how we aim to make dental visits as accessible and welcoming as possible.
If you have any questions before your appointment, our reception team will always be happy to help.
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #healthysmiles #healthysmile #newpatients #acceptingnewpatients #portishead #portisheadmarina #nailsea #clevedon #dentist
Considering facial aesthetics but not sure where to start?
At Evolve, every treatment begins with a consultation - because understanding you is what matters most.
Yasmin will take time to discuss:
• your goals
• your concerns
• whether treatment is the right option for you
For some patients, treatment is appropriate.
For others, it may be something for the future - or not needed at all.
Our approach is always honest, supportive and centred around helping you make the right decision for you.
If you’d like to explore your options, we’re here to help.
📞 Contact reception to arrange a consultation
#Northsomerset #patientsatisfaction #patientsfirst #portishead #clevedon #nailsea #dentist #facialaesthetics #naturalresults #healthyskin #confidenceinmysmile #acceptingnewpatients
“Will my teeth look like a fake Hollywood smile after whitening?”
It’s a question we hear quite often.
In this video, Jessica explains how professional teeth whitening works and why the aim is always to achieve a result that still looks natural.
Whitening lifts staining and brightens your smile, but the final result still reflects the natural colour and character of your teeth.
If you’re thinking about teeth whitening, our team can talk you through the options and help you achieve a brighter, healthy-looking smile.
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #naturalteeth #healthysmiles #healthysmile #smilemakeovers #newpatients #acceptingnewpatients #portishead #portisheadmarina #nailsea #clevedon #dentist
