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Dentistry If you have ever read this blog before, you may have noticed that I am keen on customer service in any industry, I am also interested in how other companies generate business as Evolve is a relatively new dental practice and we are still growing, so monitor where all our patients come from. This week we has an interesting experience as we are looking for a new contractor to carry out our general cleaning.
We have used a local company pretty much since we opened and have been very happy with the service that we have received. When we ask our patients what they like about Evolve, often the response is that we are nice and clean. We are looking for a new contractor as our regular cleaner is retiring so it’s a good opportunity to see if there is a more competitive service available. As it happened a cleaning company cold called us and we arranged a meeting.
It became apparent after a short time that their sales strategy was to be fairly derogatory about our current cleaner. At no point did we say that we were unhappy with our current situation and they didn’t take the time to find out why we were looking for a new contractor. There was an incorrect assumption that we are unhappy with our current cleaner and so want a new one. After a while, I started to become insulted by suggesting the cleaner was not doing a good job, thus suggesting that we have been fools to continue to employ them. I would like to stress that I have incredibly high standards in the care we deliver to all our patients, this includes the level of cleaning in the general areas. After all is the loo isn’t clean, how do you know our hands and instruments are clean? I strongly believe you can judge an establishment by the quality of it’s loo. How many times have you been to a wonderful restaurant and been disappointed by the lack of attention when it comes to the loo?
So my take home message this week is never make assumptions about someone else’s work, and if you really want to gauge the quality of an establishment, check out their loo.
💚 WE’RE HIRING! Join our award-winning team! 💚
Patient Care Advisor | Evolve Dentistry, Portishead
We’re not just looking for someone to answer the phone and book appointments.
We’re looking for someone who LOVES people, takes pride in making others feel welcome and believes that exceptional customer service is all about the little things. ✨
At Evolve Dentistry, our Patient Care Advisors are at the heart of everything we do. From the first friendly hello to helping patients feel comfortable and cared for, you’ll play a huge part in creating the experience we’re so proud of.
And the best bit? You don’t need dental experience!
If you’ve worked in hospitality, customer service, reception or another people-focused role, we’d love to hear from you.
💚 What we’re offering:
✨ £14.50–£17.50 per hour, depending on experience
✨ A supportive, award-winning team
✨ A beautiful, modern working environment
✨ Training and development opportunities
✨ Staff dental discounts
✨ Team socials and celebrations
✨ A workplace where you’re genuinely valued
📅 Working hours:
Tuesday afternoons, Wednesdays, Thursdays and one Saturday per month.
We’re looking for someone who’s warm, organised, confident, positive and passionate about making a difference to people’s day.
Sound like you? We’d love to meet you!
📩 Email hello@evolve-dentistry.co.uk to request an application pack.
⏰ Applications close Friday 30 October 2026.
💚 Know someone who’d be perfect for our team? Tag them below or share this post with them!
#EvolveDentistry #WereHiring #PortisheadJobs #NorthSomersetJobs #DentalCareers #PatientCare #JoinOurTeam
If you’re considering replacing an amalgam filling, you may have come across the term SMART.
SMART stands for Safe Mercury Amalgam Removal Technique. It is a protocol designed to reduce exposure to mercury vapour and particles while an amalgam filling is being removed.
At Evolve, SMART amalgam removal is available for adults who have made an informed decision to replace their amalgam fillings.
Importantly, we don’t suggest that everyone should have their amalgam fillings removed, and we don’t make claims that removing them will improve your general health.
Swipe through for a simple explanation of what the SMART approach involves.
#SMARTAmalgamRemoval #AmalgamFillings #DentalCare #EvolveDentistry
If you’ve never visited Evolve before, here’s a little look around.
We know that walking into a new dental practice can feel daunting, particularly if it’s been a while since your last appointment.
We’ve designed Evolve to feel calm, welcoming and a little different from what you might expect from a dental practice.
But the most important part isn’t the building. It’s how you’re made to feel when you’re here.
Come in, make yourself comfortable in our patient lounge and let us look after you.
#EvolveDentistry #Portishead #PortisheadDentist #DentalCare
Gum disease can be surprisingly easy to overlook.
Bleeding when you brush, red or swollen gums, persistent bad breath or gums that seem to be receding are all things worth paying attention to.
The important thing is not to wait until something hurts. Gum disease can develop without causing pain, which is one reason regular dental and hygiene appointments matter.
In this short video, Yasmin explains some of the signs to look out for.
If you’ve noticed a change in your gums, mention it at your next appointment or get in touch with the team.
#GumHealth #DentalHealth #PreventiveDentistry #EvolveDentistry
🦷 Day one, first clinic!
Carol has sent us the first photos from her trip — and what a first day it’s been!
Working alongside five other dentists, the team saw an incredible 197 patients in just one day. ❤️
In Carol’s words:
“I’ve taken out more teeth today than I have in the past year!”
A very different day in dentistry from the ones Carol is used to back home at Evolve, and a reminder of just how much need there is for the care the team is providing.
We’re so proud of her — and we’ll be sharing more updates and photos from Carol’s trip as they come in. 🌍🦷
#EvolveDentistry #DentalOutreach #Dentistry #MakingADifference
Ever run your tongue over your teeth and wonder why they suddenly feel rough?
There are a few possible reasons, from plaque build-up to changes in the surface of a tooth.
In this short video, Yasmin explains some of the common causes and when it’s worth mentioning it to your dentist.
Noticing small changes in your mouth is useful. You don’t need to diagnose them yourself, but do tell us if something feels different.
#DentalHealth #OralHealth #Portishead #EvolveDentistry
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