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Dentistry
If you have ever read this blog before, you may have noticed that I am keen on customer service in any industry, I am also interested in how other companies generate business as Evolve is a relatively new dental practice and we are still growing, so monitor where all our patients come from. This week we has an interesting experience as we are looking for a new contractor to carry out our general cleaning.
We have used a local company pretty much since we opened and have been very happy with the service that we have received. When we ask our patients what they like about Evolve, often the response is that we are nice and clean. We are looking for a new contractor as our regular cleaner is retiring so it’s a good opportunity to see if there is a more competitive service available. As it happened a cleaning company cold called us and we arranged a meeting.
It became apparent after a short time that their sales strategy was to be fairly derogatory about our current cleaner. At no point did we say that we were unhappy with our current situation and they didn’t take the time to find out why we were looking for a new contractor. There was an incorrect assumption that we are unhappy with our current cleaner and so want a new one. After a while, I started to become insulted by suggesting the cleaner was not doing a good job, thus suggesting that we have been fools to continue to employ them. I would like to stress that I have incredibly high standards in the care we deliver to all our patients, this includes the level of cleaning in the general areas. After all is the loo isn’t clean, how do you know our hands and instruments are clean? I strongly believe you can judge an establishment by the quality of it’s loo. How many times have you been to a wonderful restaurant and been disappointed by the lack of attention when it comes to the loo?
So my take home message this week is never make assumptions about someone else’s work, and if you really want to gauge the quality of an establishment, check out their loo.
Can you spot the odd object? 🔍
This summer, we’re proud to be taking part in the RNLI Portishead Lifeboat Station Spot the Odd Object trail! 🚤❤️
From 25 July to 29 August, explore Portishead, visit participating businesses and see if you can spot the mystery object hidden in each window - including ours here at Evolve Dentistry!
Not only is it a great way to enjoy a family day out, but every £5 entry helps support the incredible volunteers at RNLI Portishead Lifeboat Station, who work tirelessly to help keep people safe at sea.
📍 Visit our practice and see if you can find our hidden object.
👀 Don’t forget to complete your entry form for your chance to win one of the fantastic cash prizes!
If you take part, we’d love to see your photos - tag Evolve Dentistry and let us know when you’ve found our mystery object!
Good luck… and happy spotting! 🔎💙
#Portishead #RNLI #SpotTheOddObject #SupportLocal #FamilyFun #EvolveDentistry #PortisheadEvents #SummerHolidays
Will composite bonding damage my teeth?
It’s a common concern, especially for patients who want to improve their smile while protecting their natural teeth.
The good news is that composite bonding is often one of the most conservative cosmetic dental treatments available. In many cases, little or no preparation of the tooth is required, meaning your natural tooth structure can be preserved.
Composite bonding can be used to improve the appearance of:
✔ Chipped teeth
✔ Small gaps between teeth
✔ Uneven tooth shapes
✔ Worn edges
✔ Minor imperfections
Because the treatment is minimally invasive, many patients choose composite bonding when they want to enhance their smile without significant changes to their natural teeth.
Every smile is unique, so we’ll always discuss your options and explain exactly what’s involved before any treatment begins.
📍 Evolve Dentistry, Portishead
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #compositebonding #smilemakeovers #cosmeticdentistry #newpatients #naturalteeth #healthysmiles #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #smiledesign #bonding #confidentsmile #cosmeticsmile
Reading comments like this reminds us why we do what we do.
Helping people feel comfortable and cared for is just as important as providing great dentistry.
Thank you for your kind words.
You could be grinding your teeth every night… without even knowing it. 😴
Many people assume they’d know if they were clenching or grinding their teeth.
In reality, most don’t.
As Richard explains, while we’re asleep our brains continue processing the events and stresses of the day. For some people, that stress is released through clenching or grinding their teeth - but because the part of the brain that would normally recognise it is effectively switched off during sleep, we often have no idea it’s happening.
Over time, tooth grinding can contribute to:
• Worn or chipped teeth
• Jaw pain or stiffness
• Morning headaches
• Sensitive teeth
• Disrupted sleep
If you’ve noticed any of these symptoms, it’s worth mentioning them at your next appointment. We can look for the signs of tooth grinding and discuss ways to help protect your teeth before more damage occurs.
Have you ever been told you grind your teeth, or has someone heard you doing it while you sleep?
#ToothGrinding #Bruxism #HealthySmile #DentalHealth #Portishead #EvolveDentistry
✨ Looking for a role where people matter?
We’re searching for a new Front of House Team Member to join our award-winning team at Evolve Dentistry.
This isn’t just about answering the phone or booking appointments.
It’s about creating the kind of welcome that makes people feel relaxed from the moment they walk through our doors. It’s remembering the little things, taking pride in every interaction and helping deliver an experience that patients genuinely talk about.
If you’re warm, organised, love looking after people and enjoy being part of a supportive team, we’d love to hear from you.
Experience in dentistry isn’t essential. We’re looking for the right person with the right attitude - someone who genuinely enjoys making a difference to someone’s day.
If that sounds like you, or someone you know, we’d love to hear from you - hello@evolve-dentistry.co.uk
📍 Portishead
💙 Award-winning team culture
☕ Every patient welcomed like a guest
Please share this post with anyone who might be the perfect fit.
🚦 Travelling to Evolve? Please allow a little extra time.
If you’re visiting us over the next few weeks, please be aware that there are temporary traffic lights on the Portbury Hundred until 10th August, which are causing delays, particularly at busier times of the day.
We’d hate for your journey to add any unnecessary stress, so if you have an appointment with us, we’d recommend allowing a little extra travel time.
If you think you may be delayed, please give our reception team a call and we’ll do everything we can to help.
Thank you for your patience, and we look forward to welcoming you to the practice. 💙
“Great patient focus and excellent staff and facilities.”
Those few words mean a great deal to us.
Because creating an exceptional experience isn’t just about modern facilities - it’s about making every person who walks through our doors feel welcomed, listened to and genuinely cared for.
Every interaction matters, from your first phone call to the moment you leave the practice.
Thank you to everyone who shared their feedback in our recent patient survey. Your kind words remind us why we do what we do, and inspire us to keep making every experience the best that it can be. 💙
#EvolveDentistry #PatientExperience #PatientFeedback #Portishead #Compassion #ExceptionalCare
