Face 
Dentistry 
Customer service, it’s everywhere isn’t it? We all want you to know that we care about YOU.
In my blogs, I always try to share something useful with you, mainly on dentistry, but today, I want to tell you about a customer service experience that I had recently.
I have wanted a particular pair of shoes ( I am a girl after all) for some time now. I had coveted them from afar, I had actually touched them in a shop, and finally decided the time was right to buy the red soled shoes.
There is only one place in Bristol that I know of to buy these shoes, a famous up market department store in Cabot Circus. I made a special trip there and in anticipation of my purchase, sailed to the designer shoe department in a state of great excitement, to be met by 2 disinterested members of staff. I plough on, I find the shoes and look hopefully for some assistance, reluctantly, one of the sales assistants stopped chatting to her colleague and wandered over to me. I asked for my size, at which point the other assistant piped up from the other side of the shop ” I think that our last pair”.
Optimistically I waited for her to come back, and so she did, with no shoes. No suggestion of any alternatives, so I, in desperation, asked about another pair, she had to check my size again, and then returned with no shoes. Very reluctantly, she said she could order some for me, but it would take AT LEAST 2 weeks!! At that point I left, very disappointed.
I have since decided that I won’t be spending any money on the shoes I have wanted for a long time as it’s just not worth it. After all, what makes these shoes worth several hundred pounds? OK, they are immediately recognisable as they have red soles, and any shoe lover would recognise them immediately, but the whole process of buying the shoes should be an experience, choosing them, the interaction with the sales team, their enthusiasm for their product, the admiration of the product, their comments when you try them on ( luckily your feet don’t put on weight), the packaging, the box that they come in, I had already had requests just for the box, the bag, the anticipation of wearing them and admiring them at home. I am sure you get the picture.
During this recession, and I am daring to use the word, recession, studies have shown that spending has generally gone down, except on experiential shopping which has gone up by 11%. You generally have an “experience” when purchasing luxury goods.
When I set up Evolve Dentistry, I wanted to be able to offer something different, but how? Whilst Steven, Lisa, Joanne and I all work to the highest standards, I have no reason to believe that all other dentists don’t work to an equally high standard, so it has to be about how we care for you, from the moment you contact Evolve until the moment you leave until the next time. We remember your name, we smile, we want you to enjoy visiting us. We serve proper coffee, exceptional tea and delicious champagne, we even make your teeth look nice. It’s the Evolve experience, so if you want to enjoy a trip to the dentist, and I believe it is more than possible, call us now.
You might notice a familiar face missing from Evolve for a little while… 💚
Carol is heading to Zambia with SmileStar, a dental charity providing free dental care to communities with limited access to treatment.
In this video, Carol shares a little more about where she’s going, what she’ll be doing while she’s there and why she wanted to be part of the trip.
It’s going to be a very different couple of weeks away from the practice, and we’re incredibly proud to see Carol giving her time and skills to support SmileStar’s work.
We’ll be sharing a little more from her trip when we can, but for now, we’ll let Carol tell you all about it in her own words. 💚
Safe travels, Carol. We can’t wait to hear all about it when you’re home!
#EvolveDentistry #SmileStar #Zambia #Dentistry #Portishead
🍰 Come and join us today! 💚
Our Macmillan Coffee Morning is in full swing at Evolve Dentistry, and we’d love to see you!
We’ve got plenty of delicious homemade cakes waiting for you, so pop in, say hello, grab a slice (or two!) and help us raise money for Macmillan Cancer Support.
We’ll be serving cakes right through until 5pm today, so there’s still plenty of time to come down.
📍 Evolve Dentistry, Portishead
🍰 Cakes until 5pm
💚 Everyone is welcome
Come hungry! 😋
#MacmillanCoffeeMorning #MacmillanCancerSupport #Portishead #PortisheadCommunity #EvolveDentistry
🍰☕ Today’s the day - and there’s cake! 💚
Our Macmillan Coffee Morning is happening TODAY at Evolve Dentistry and we’d love you to come and join us.
The Evolve team have been busy baking (and possibly buying… we won’t judge! 😉) and there’ll be plenty of cake and drinks available throughout the day, all in support of Macmillan Cancer Support.
And remember - you don’t need to be an Evolve patient to come along.
If you live or work in Portishead, are passing by, or just fancy an excellent excuse for cake, pop in and see us. Bring a friend, your family or your workmates too!
📍 Evolve Dentistry, Portishead
🍰 Cake and drinks throughout the day
💚 Donations for Macmillan Cancer Support
👋 Everyone welcome
No appointment needed - just pop in!
Come and help us eat an unreasonable amount of cake for a very good cause. 💚
Please share so we can get as many people through the doors as possible!
Do I have to replace a missing tooth?
If you`ve lost a tooth, do you have to replace it?
Not necessarily.
And that`s an important starting point.
What happens next depends on which tooth is missing, your mouth, how you bite, how you feel about the gap and what`s happening with the teeth around it.
Yasmin explains some of the things we consider when a tooth is missing.
The important thing isn`t assuming you need a particular treatment.
It`s understanding your options - including whether doing nothing could be a reasonable option for you.
Why have my teeth suddenly become sensitive?
That sudden zing when you drink something cold. 🥶
Sound familiar?
Sensitive teeth are common, but there isn`t just one possible cause.
Richard explains some of the reasons teeth can become sensitive and why it`s worth mentioning if you`ve noticed something new.
Sometimes a little sensitivity is exactly that.
But a change that persists is something we`d rather know about than have you quietly avoiding ice cream for the foreseeable future.
Having a tooth removed probably isn`t an appointment anyone particularly looks forward to.
Which is precisely why feedback like this means so much:
“Made getting a tooth extracted incredibly easy and straightforward.”
Good dental care isn`t only about the procedure itself.
It`s about knowing what`s going to happen, being able to ask questions, feeling listened to and being looked after throughout.
Thank you for trusting us with your care - and for taking the time to tell us about your experience.
