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Who Cares About Good Customer Service? You??

Customer service, it’s everywhere isn’t it? We all want you to know that we care about YOU.

In my blogs, I always try to share something useful with you, mainly on dentistry, but today, I want to tell you about a customer service experience that I had recently.

I have wanted a particular pair of shoes ( I am a girl after all) for some time now. I had coveted them from afar, I had actually touched  them in a shop, and finally decided the time was right to buy the red soled shoes.

Evolve Dentists

There is only one place in Bristol that I know of to buy these shoes, a famous up market department store in Cabot Circus. I made a special trip there and in anticipation of my purchase, sailed to the designer shoe department in a state of great excitement, to be met by 2 disinterested members of staff. I plough on, I find the shoes and look hopefully for some assistance, reluctantly, one of the sales assistants stopped chatting to her colleague and wandered over to me. I asked for my size, at which point the other assistant piped up from the other side of the shop ” I think that our last pair”.

Optimistically I waited for her to come back, and so she did, with no shoes. No suggestion of any alternatives, so I, in desperation, asked about another pair, she had to check my size again, and then returned with no shoes. Very reluctantly, she said she could order some for me, but it would take AT LEAST 2 weeks!! At that point I left, very disappointed.

I have since decided that I won’t be spending any money on the shoes I have wanted for a long time as it’s just not worth it. After all, what makes these shoes worth several hundred pounds? OK, they are immediately recognisable as they have red soles, and any shoe lover would recognise them immediately, but the whole process of buying the shoes should be an experience, choosing them, the interaction with the sales team, their enthusiasm for their product, the admiration of the product, their comments when you try them on ( luckily your feet don’t put on weight), the packaging, the box that  they come in, I had already had requests just for the box, the bag, the anticipation of wearing them and admiring them at home. I am sure you get the picture.

During this recession, and I am daring to use the word, recession, studies have shown that spending has generally gone down, except on experiential shopping which has gone up by 11%. You generally have an “experience”  when purchasing luxury goods.

When I set up Evolve Dentistry, I wanted to be able to offer something different, but how? Whilst Steven, Lisa, Joanne and I all work to the highest standards, I have no reason to believe that all other dentists don’t work to an equally high standard, so it has to be about how we care for you, from the moment you contact Evolve until the moment you leave until the next time. We remember your name, we smile, we want you to enjoy visiting us. We serve proper coffee, exceptional tea and delicious champagne, we even make your teeth look nice. It’s the Evolve experience, so if you want to enjoy a trip to the dentist, and I believe it is more than possible, call us now.

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😬 Sensitive teeth? You’re not alone.
Hot drinks, cold air, or sweet treats making you wince? 🥶☕🍦

Dr Maggie from Evolve Dentistry Portishead is here to help! 🎥
In our latest video, she explains:
✨ What causes sensitive teeth
🦷 What you can do at home
👩‍⚕️ When to see a dentist

Don’t suffer in silence – small changes can make a big difference.

📍 Evolve Dentistry | Portishead
💬 Watch the full video now

#SensitiveTeeth #ToothTips #PortisheadDentist #DrMaggie #DentalCareUK #SmileComfortably #EvolveDentistry #OralHealthTips
🥋✨ Celebrating Strength and Dedication! ✨🥋

We’re incredibly proud to share that our wonderful orthodontist, Lisa Hichens, has just achieved her second degree black sash in kung fu! 👏

At Evolve Dentistry, we’re passionate about helping our patients feel confident in their smiles — and Lisa brings that same passion and discipline to everything she does, inside and outside the practice.

Join us in congratulating Lisa on this amazing achievement! 🎉💪

#TeamEvolve #EvolveDentistry #Orthodontics #KungFu #BlackSash #StrongWomen #SmileWithConfidence #Portishead
A Brighter, More Confident Smile | Composite Bonding After Whitening at Evolve Dentistry

At Evolve Dentistry, we’re passionate about helping our patients achieve the smile they’ve always wanted. In this video, one of our lovely patients shares their experience after having composite bonding following a professional teeth whitening treatment.

✨ What is Composite Bonding?
Composite bonding is a minimally invasive cosmetic procedure that uses a tooth-coloured resin to improve the shape, size, and overall appearance of your teeth. Combined with whitening, it can make a dramatic difference to your smile – all without the need for drilling or injections.

🦷 Why Choose Evolve Dentistry?
Located in Portishead, our experienced and friendly team is dedicated to delivering natural-looking results tailored to each individual. We take time to understand your needs and provide a relaxed, judgement-free environment.

🎥 In This Video:
 • See the transformation
 • Hear directly from the patient about their journey
 • Learn what to expect from whitening and bonding treatments

💬 Thinking about improving your smile? Book a consultation with our expert cosmetic dentists today: www.evolve-dentistry.co.uk

#CompositeBonding #TeethWhitening #SmileTransformation #EvolveDentistry #PortisheadDentist #CosmeticDentistryUK
🎉 We’ve won! 🎉
We’re thrilled to announce that Evolve Dentistry has been named the national winner of the Patient Care Award at the 2025 Dentistry Awards! 🏆

Thank you to our incredible team and amazing patients — this win is for you. 💙

#DentistryAwards2025 #PatientCareExcellence #EvolveDentistry #PortisheadSmiles
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