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Customer service, it’s everywhere isn’t it? We all want you to know that we care about YOU.
In my blogs, I always try to share something useful with you, mainly on dentistry, but today, I want to tell you about a customer service experience that I had recently.
I have wanted a particular pair of shoes ( I am a girl after all) for some time now. I had coveted them from afar, I had actually touched them in a shop, and finally decided the time was right to buy the red soled shoes.
There is only one place in Bristol that I know of to buy these shoes, a famous up market department store in Cabot Circus. I made a special trip there and in anticipation of my purchase, sailed to the designer shoe department in a state of great excitement, to be met by 2 disinterested members of staff. I plough on, I find the shoes and look hopefully for some assistance, reluctantly, one of the sales assistants stopped chatting to her colleague and wandered over to me. I asked for my size, at which point the other assistant piped up from the other side of the shop ” I think that our last pair”.
Optimistically I waited for her to come back, and so she did, with no shoes. No suggestion of any alternatives, so I, in desperation, asked about another pair, she had to check my size again, and then returned with no shoes. Very reluctantly, she said she could order some for me, but it would take AT LEAST 2 weeks!! At that point I left, very disappointed.
I have since decided that I won’t be spending any money on the shoes I have wanted for a long time as it’s just not worth it. After all, what makes these shoes worth several hundred pounds? OK, they are immediately recognisable as they have red soles, and any shoe lover would recognise them immediately, but the whole process of buying the shoes should be an experience, choosing them, the interaction with the sales team, their enthusiasm for their product, the admiration of the product, their comments when you try them on ( luckily your feet don’t put on weight), the packaging, the box that they come in, I had already had requests just for the box, the bag, the anticipation of wearing them and admiring them at home. I am sure you get the picture.
During this recession, and I am daring to use the word, recession, studies have shown that spending has generally gone down, except on experiential shopping which has gone up by 11%. You generally have an “experience” when purchasing luxury goods.
When I set up Evolve Dentistry, I wanted to be able to offer something different, but how? Whilst Steven, Lisa, Joanne and I all work to the highest standards, I have no reason to believe that all other dentists don’t work to an equally high standard, so it has to be about how we care for you, from the moment you contact Evolve until the moment you leave until the next time. We remember your name, we smile, we want you to enjoy visiting us. We serve proper coffee, exceptional tea and delicious champagne, we even make your teeth look nice. It’s the Evolve experience, so if you want to enjoy a trip to the dentist, and I believe it is more than possible, call us now.
Can you spot the odd object? 🔍
This summer, we’re proud to be taking part in the RNLI Portishead Lifeboat Station Spot the Odd Object trail! 🚤❤️
From 25 July to 29 August, explore Portishead, visit participating businesses and see if you can spot the mystery object hidden in each window - including ours here at Evolve Dentistry!
Not only is it a great way to enjoy a family day out, but every £5 entry helps support the incredible volunteers at RNLI Portishead Lifeboat Station, who work tirelessly to help keep people safe at sea.
📍 Visit our practice and see if you can find our hidden object.
👀 Don’t forget to complete your entry form for your chance to win one of the fantastic cash prizes!
If you take part, we’d love to see your photos - tag Evolve Dentistry and let us know when you’ve found our mystery object!
Good luck… and happy spotting! 🔎💙
#Portishead #RNLI #SpotTheOddObject #SupportLocal #FamilyFun #EvolveDentistry #PortisheadEvents #SummerHolidays
Will composite bonding damage my teeth?
It’s a common concern, especially for patients who want to improve their smile while protecting their natural teeth.
The good news is that composite bonding is often one of the most conservative cosmetic dental treatments available. In many cases, little or no preparation of the tooth is required, meaning your natural tooth structure can be preserved.
Composite bonding can be used to improve the appearance of:
✔ Chipped teeth
✔ Small gaps between teeth
✔ Uneven tooth shapes
✔ Worn edges
✔ Minor imperfections
Because the treatment is minimally invasive, many patients choose composite bonding when they want to enhance their smile without significant changes to their natural teeth.
Every smile is unique, so we’ll always discuss your options and explain exactly what’s involved before any treatment begins.
📍 Evolve Dentistry, Portishead
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #compositebonding #smilemakeovers #cosmeticdentistry #newpatients #naturalteeth #healthysmiles #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #smiledesign #bonding #confidentsmile #cosmeticsmile
Reading comments like this reminds us why we do what we do.
Helping people feel comfortable and cared for is just as important as providing great dentistry.
Thank you for your kind words.
You could be grinding your teeth every night… without even knowing it. 😴
Many people assume they’d know if they were clenching or grinding their teeth.
In reality, most don’t.
As Richard explains, while we’re asleep our brains continue processing the events and stresses of the day. For some people, that stress is released through clenching or grinding their teeth - but because the part of the brain that would normally recognise it is effectively switched off during sleep, we often have no idea it’s happening.
Over time, tooth grinding can contribute to:
• Worn or chipped teeth
• Jaw pain or stiffness
• Morning headaches
• Sensitive teeth
• Disrupted sleep
If you’ve noticed any of these symptoms, it’s worth mentioning them at your next appointment. We can look for the signs of tooth grinding and discuss ways to help protect your teeth before more damage occurs.
Have you ever been told you grind your teeth, or has someone heard you doing it while you sleep?
#ToothGrinding #Bruxism #HealthySmile #DentalHealth #Portishead #EvolveDentistry
✨ Looking for a role where people matter?
We’re searching for a new Front of House Team Member to join our award-winning team at Evolve Dentistry.
This isn’t just about answering the phone or booking appointments.
It’s about creating the kind of welcome that makes people feel relaxed from the moment they walk through our doors. It’s remembering the little things, taking pride in every interaction and helping deliver an experience that patients genuinely talk about.
If you’re warm, organised, love looking after people and enjoy being part of a supportive team, we’d love to hear from you.
Experience in dentistry isn’t essential. We’re looking for the right person with the right attitude - someone who genuinely enjoys making a difference to someone’s day.
If that sounds like you, or someone you know, we’d love to hear from you - hello@evolve-dentistry.co.uk
📍 Portishead
💙 Award-winning team culture
☕ Every patient welcomed like a guest
Please share this post with anyone who might be the perfect fit.
🚦 Travelling to Evolve? Please allow a little extra time.
If you’re visiting us over the next few weeks, please be aware that there are temporary traffic lights on the Portbury Hundred until 10th August, which are causing delays, particularly at busier times of the day.
We’d hate for your journey to add any unnecessary stress, so if you have an appointment with us, we’d recommend allowing a little extra travel time.
If you think you may be delayed, please give our reception team a call and we’ll do everything we can to help.
Thank you for your patience, and we look forward to welcoming you to the practice. 💙
“Great patient focus and excellent staff and facilities.”
Those few words mean a great deal to us.
Because creating an exceptional experience isn’t just about modern facilities - it’s about making every person who walks through our doors feel welcomed, listened to and genuinely cared for.
Every interaction matters, from your first phone call to the moment you leave the practice.
Thank you to everyone who shared their feedback in our recent patient survey. Your kind words remind us why we do what we do, and inspire us to keep making every experience the best that it can be. 💙
#EvolveDentistry #PatientExperience #PatientFeedback #Portishead #Compassion #ExceptionalCare
