Face
Dentistry
If you have ever read this blog before, you may have noticed that I am keen on customer service in any industry, I am also interested in how other companies generate business as Evolve is a relatively new dental practice and we are still growing, so monitor where all our patients come from. This week we has an interesting experience as we are looking for a new contractor to carry out our general cleaning.
We have used a local company pretty much since we opened and have been very happy with the service that we have received. When we ask our patients what they like about Evolve, often the response is that we are nice and clean. We are looking for a new contractor as our regular cleaner is retiring so it’s a good opportunity to see if there is a more competitive service available. As it happened a cleaning company cold called us and we arranged a meeting.
It became apparent after a short time that their sales strategy was to be fairly derogatory about our current cleaner. At no point did we say that we were unhappy with our current situation and they didn’t take the time to find out why we were looking for a new contractor. There was an incorrect assumption that we are unhappy with our current cleaner and so want a new one. After a while, I started to become insulted by suggesting the cleaner was not doing a good job, thus suggesting that we have been fools to continue to employ them. I would like to stress that I have incredibly high standards in the care we deliver to all our patients, this includes the level of cleaning in the general areas. After all is the loo isn’t clean, how do you know our hands and instruments are clean? I strongly believe you can judge an establishment by the quality of it’s loo. How many times have you been to a wonderful restaurant and been disappointed by the lack of attention when it comes to the loo?
So my take home message this week is never make assumptions about someone else’s work, and if you really want to gauge the quality of an establishment, check out their loo.
The team are cycling for 5 hours straight today to raise funds for Bridge2Aid.
If you would like to support Carol you can do so via the JustGiving page https://www.justgiving.com/page/carol-somerville-roberts-1
#bridge2aid #cyclothon #5hourcycle #dontstoppedalling #keeponpedalling pleasesupportus
We love seeing our team grow ✨
Hannah, our Hygienist, attending an implant training course to expand her skills and knowledge—so our patients benefit from the very latest in dental care.
Behind every great patient experience is a well-trained, passionate team 🦷✨
Yesterday was all about learning, growing and investing in our skills—because our patients deserve the very best.
Dear patients and friends,
Evolve Dentistry will be closed today as our team takes part in a full day of training. 📚
🦷 We believe that continually developing our skills is essential to providing you with the highest level of care and the best possible experience every time you visit.
If you have an emergency please call 01275 842 550.
🦷 Grinding your teeth can take a toll over the years. Jason’s worn and chipped teeth have now been beautifully restored with composite bonding at Evolve Dentistry!
He’s thrilled with the results, we love seeing our patients regain their confidence and smile. 😁
📞 Call our reception to find out how we can help with worn or chipped teeth.
#EvolveDentistry #SmileTransformation #CompositeBonding #HealthySmiles #PortisheadDentist
We’re excited to invite you to a special event we’re hosting at Evolve Dentistry on Monday 15th December, and we’d love for you to be part of it.
From 10am to 3pm, we’ll be running a Cyclathon at the practice to help raise funds for Bridge2Aid, a charity providing vital emergency dental care and training in communities that need it most.
This year, our very own Carol Somerville Roberts is taking on the incredible Peaks to Plains Safari Cycle Challenge in Tanzania, and this event is part of her fundraising efforts.
How you can get involved:
🚴♂️ Hop on a bike – join us for a few minutes (or more!) and help us cover as many miles as possible.
💙 Come along to cheer us on – your support means so much.
📱 Make a donation on the day – we’ll have SumUp, cash collection, and QR code donation options available.
If the weather is kind, we’ll be cycling outside Evolve; if not, we’ll set up indoors, so the event will go ahead either way.
Whether you’re keen to pedal or just pop by to show your support, we’d absolutely love to see you there. Every mile and every pound makes a real difference to the communities Bridge2Aid supports.
Thank you in advance for your kindness and encouragement — it means the world to us and to Carol.
#EvolveDentistry #PortisheadDentist #FunAtThePractice #CommunitySmiles #Portishead #DentalTeam #ProudMoment #bestteam #bestpractice #BestTeam #DentalNurse #BestPractice #PortisheadCommunity #ThankYou #TeamEvolve #TeamNews #PortisheadClinic #bridge2aid
✨ What is amalgam removal — and when do we use the SMART protocol?
In this video, Carol Somerville Roberts explains what amalgam removal involves and the different options available to patients.
Some patients choose to have their amalgam fillings replaced for cosmetic reasons, while others request that the removal is carried out using the SMART protocol.
For those who request the SMART protocol, it provides an enhanced approach designed to minimise exposure during the procedure, with additional safety measures for both patients and our team.
If you’re considering having your amalgam fillings replaced — with or without the SMART protocol — our team is here to guide you through your options. 💙
#EvolveDentistry
#Portishead
#AmalgamRemoval
#SMARTProtocol
#DentalHealth
#HealthySmile
#DentalCare
#HolisticDentistry
#CosmeticDentistry
#MercurySafeDentistry
