If you have ever read this blog before, you may have noticed that I am keen on customer service in any industry, I am also interested in how other companies generate business as Evolve is a relatively new dental practice and we are still growing, so monitor where all our patients come from. This week we has an interesting experience as we are looking for a new contractor to carry out our general cleaning.
We have used a local company pretty much since we opened and have been very happy with the service that we have received. When we ask our patients what they like about Evolve, often the response is that we are nice and clean. We are looking for a new contractor as our regular cleaner is retiring so it’s a good opportunity to see if there is a more competitive service available. As it happened a cleaning company cold called us and we arranged a meeting.
It became apparent after a short time that their sales strategy was to be fairly derogatory about our current cleaner. At no point did we say that we were unhappy with our current situation and they didn’t take the time to find out why we were looking for a new contractor. There was an incorrect assumption that we are unhappy with our current cleaner and so want a new one. After a while, I started to become insulted by suggesting the cleaner was not doing a good job, thus suggesting that we have been fools to continue to employ them. I would like to stress that I have incredibly high standards in the care we deliver to all our patients, this includes the level of cleaning in the general areas. After all is the loo isn’t clean, how do you know our hands and instruments are clean? I strongly believe you can judge an establishment by the quality of it’s loo. How many times have you been to a wonderful restaurant and been disappointed by the lack of attention when it comes to the loo?
So my take home message this week is never make assumptions about someone else’s work, and if you really want to gauge the quality of an establishment, check out their loo.


BRACES


BONDING


Dental Health Plan
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✨ Smile transformation in action! ✨
Watch Emma share their journey with Invisalign and bonding — from their initial consultation to the confident, natural smile they have today.
At Evolve Dentistry, we tailor every treatment to your goals, lifestyle, and comfort, helping patients feel confident and proud of their smiles.
Thinking about straightening or enhancing your teeth? Let this story inspire your own smile journey.
💡 Pro tip: Every smile is unique — we focus on what’s right for you, not just what looks good on paper.
#Portishead #SmileJourney #Invisalign #DentalBonding #SmileConfidence #FamilyDentist #EvolveDentistry #NorthSomerset #DentalTransformation


When should your child visit the dentist for the first time? 🦷👶
In this short video, we explain why early dental visits are so important, what to expect, and how starting young sets your child up for a lifetime of healthy, confident smiles.
At Evolve Dentistry, we make every visit calm, positive, and reassuring — because we know that first impressions last a lifetime.
Book your child’s first appointment today and give them the best start to their smile journey!
#Portishead #FamilyDentist #ChildrensDentistry #HealthySmiles #FirstDentalVisit #SmileConfidence #EvolveDentistry #NorthSomerset


Thinking about facial aesthetics but not sure if it’s right for you?
At Evolve, everything starts with a conversation.
During your consultation, Yasmin will take the time to understand:
• what you’d like to improve
• how you want to look and feel
• whether treatment is the right option for you
For some patients, treatment is the right next step.
For others, it might be something for the future - or not needed at all.
Our approach is always honest, supportive and centred around you.
If you’re curious about facial aesthetics, we’re here to help you explore your options with confidence.
📞 Contact reception to arrange a consultation
#Northsomerset #patientsatisfaction #patientsfirst #portishead #clevedon #nailsea #dentist #facialaesthetics #naturalresults #healthyskin #confidenceinmysmile #acceptingnewpatients


What is digital dentistry?
In this video, Richard explains how modern digital technology has changed the way we plan and deliver dental treatment.
Using digital scanners, we can create precise 3D images of your teeth without the need for traditional impressions. This makes the process more comfortable for patients and helps us plan treatment with a high level of accuracy.
It’s just one of the ways we use modern dentistry at Evolve to improve the patient experience.
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #naturalteeth #healthysmiles #healthysmile #newpatients #acceptingnewpatients #portishead #portisheadmarina #nailsea #clevedon #dentist


If you’re thinking about whitening your teeth, professional whitening is designed to be both safe and tailored to your smile.
At Evolve we offer express whitening, which involves an initial appointment for impressions and a gum and teeth check, followed by a hygienist visit where your teeth are cleaned, your trays are fitted and you receive your whitening gel.
If you’re interested in brightening your smile, our team would be happy to talk you through the options.
#ToothWhitening #HealthySmile #DentalCare #PortisheadDentist


💄 Smile hack: make your smile look whiter
Want a simple trick to make your smile appear whiter?
In this smile hack, Carol shares a quick tip - try wearing a pink lipstick. The tones in pink shades can help create contrast with your teeth, which can make your smile appear brighter and whiter.
It’s a simple styling trick that can make a real difference when you’re heading out or getting ready for an event.
#SmileHack #HealthySmile #DentalTips #Portishead


World oral health day - small habits, big impact
Today is World Oral Health Day - a reminder that looking after your mouth is an important part of looking after your overall health.
Healthy teeth and gums don’t just help you smile with confidence. They support eating, speaking, and can even play a role in wider health and wellbeing.
Simple daily habits can make a real difference:
• brushing twice a day with fluoride toothpaste
• cleaning between your teeth
• limiting sugary snacks and drinks
• attending regular dental examinations
At Evolve, we’re here to help you keep your smile healthy for the long term, with advice and care tailored to you.
If it’s been a while since your last visit, today is a great time to get back on track.
📩 Get in touch with our reception team to book your next appointment
#WorldOralHealthDay #healthysmiles #healthysmile #patientsfirst #patientsatisfaction #multiawardwinning #dentist #acceptingnewpatients #Northsomerset #portishead #clevedon #nailsea #portisheadmarina



