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Dentistry
If you have ever read this blog before, you may have noticed that I am keen on customer service in any industry, I am also interested in how other companies generate business as Evolve is a relatively new dental practice and we are still growing, so monitor where all our patients come from. This week we has an interesting experience as we are looking for a new contractor to carry out our general cleaning.
We have used a local company pretty much since we opened and have been very happy with the service that we have received. When we ask our patients what they like about Evolve, often the response is that we are nice and clean. We are looking for a new contractor as our regular cleaner is retiring so it’s a good opportunity to see if there is a more competitive service available. As it happened a cleaning company cold called us and we arranged a meeting.
It became apparent after a short time that their sales strategy was to be fairly derogatory about our current cleaner. At no point did we say that we were unhappy with our current situation and they didn’t take the time to find out why we were looking for a new contractor. There was an incorrect assumption that we are unhappy with our current cleaner and so want a new one. After a while, I started to become insulted by suggesting the cleaner was not doing a good job, thus suggesting that we have been fools to continue to employ them. I would like to stress that I have incredibly high standards in the care we deliver to all our patients, this includes the level of cleaning in the general areas. After all is the loo isn’t clean, how do you know our hands and instruments are clean? I strongly believe you can judge an establishment by the quality of it’s loo. How many times have you been to a wonderful restaurant and been disappointed by the lack of attention when it comes to the loo?
So my take home message this week is never make assumptions about someone else’s work, and if you really want to gauge the quality of an establishment, check out their loo.
How healthy are your everyday habits? 🦷💚
The NHS Healthy Choices quiz is a simple, helpful way to reflect on small lifestyle habits that can make a big difference to your overall health — including your oral health.
It only takes a few minutes, and you might be surprised by what you learn. No judgement, just gentle guidance and practical tips you can use straight away.
👉 Take the quiz here: https://bit.ly/4sBMx2W
And if you ever want to chat about how your choices affect your smile, our team is always happy to help — you’re never on your own with it at Evolve.
#HealthyChoices #NHSWellbeing #OralHealthMatters #EvolveDentistry #LookingAfterYourSmile
Feeling self-conscious about your smile can affect so much more than just photos.
In this video, Gemma shares her experience of having veneers with Carol at Evolve Dentistry. She explains how she had always felt unhappy with her smile and was also a nervous patient — something many people can relate to.
From her very first visit, Gemma felt welcomed and supported by the whole team. The friendly, calm approach at Evolve helped her feel more relaxed and confident throughout her treatment.
Now, she’s absolutely overjoyed with her results and finally feels comfortable smiling again.
Thank you, Gemma, for trusting us and for sharing your story 💙
Looking after your oral hygiene at home makes a real difference to your long-term dental health 🦷
In this video, Jessica shares a few simple, everyday tips you can do at home to help keep your teeth and gums healthy between visits. Nothing complicated — just small changes that can have a big impact over time.
Whether you’re brushing twice a day already or feel like your routine could use a refresh, this is a great place to start.
If you ever have questions about your home care routine, our team is always happy to help. 💙
✨ Currently welcoming new patients ✨
We care for a limited number of patients so we can offer calm, considered dental care.
Right now, we’re able to welcome new patients to Evolve Dentistry. If you’ve been thinking about joining a local practice in Portishead, we’d love to hear from you.
📞 Contact reception on 01275 842 550
Appointments are available at this week’s wrinkle clinic on Thursday ✨
If you’ve been thinking about booking an appointment, we currently have availability this week. Our team will take the time to talk through your options and answer any questions you may have, with no pressure.
📞 Please contact reception to book or to find out more.
Ever wondered what it’s really like to walk through the doors at Evolve Dentistry? 💚
We know that for many people, the unknown can be the most nerve-wracking part of visiting the dentist. That’s why we wanted to show you around.
From the moment you arrive and step into our Patient Lounge, everything is designed to help you feel calm, welcomed, and comfortable. No clinical feel. No rushing. Just a relaxed space where you’re treated as a person, not an appointment.
This walkthrough gives you a glimpse of what to expect — so when you do visit, it already feels familiar.
Because feeling comfortable matters just as much as the care itself. 🤍
#EvolveDentistry #PracticeTour #PatientExperience #CalmDentistry #DentalAnxiety #YouAreWelcome
