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How Nice Is The Loo?

If you have ever read this blog before, you may have noticed that I am keen on customer  service in any industry, I am also interested in how other companies generate business as Evolve is a relatively new dental practice and we are still growing, so monitor where all our patients come from. This week we has an interesting experience as we are looking for a new contractor to carry out our general cleaning.

We have used a local company pretty much since we opened and have been very happy with the service that we have received. When we ask our patients what they like about Evolve, often the response is that we are nice and clean. We are looking for a new contractor as our regular cleaner is retiring so it’s a good opportunity to see if there is a more competitive service available. As it happened a cleaning company cold called us and we arranged a meeting.

It became apparent after a short time that their sales strategy was to be fairly derogatory about our current cleaner. At no point did we say that we were unhappy with our current situation and they didn’t take the time to find out why we were looking for a new contractor. There was an incorrect assumption that we are unhappy with our current cleaner and so want a new one. After a while, I started to become insulted  by suggesting the cleaner was not doing a good job, thus suggesting that we have been fools to continue to employ them. I would like to stress that I have incredibly high standards in the care we deliver to all our patients, this includes the level of cleaning in the general areas. After all is the loo isn’t clean, how do you know our hands and instruments are clean? I strongly believe you can judge an establishment by the quality of it’s loo. How many times have you been to a wonderful restaurant and been disappointed by the lack of attention when it comes to the loo?

Evolve Dentists

So  my take home message this week is never make assumptions about someone else’s work, and if you really want to gauge the quality of an establishment, check out their loo.

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🚗 If you’re visiting Evolve Dentistry today, please allow extra travel time

There are major traffic issues in the area this morning, and journeys to Portishead are taking longer than usual.

If you have an appointment with us today, please leave plenty of time to get to the practice safely. If you’re running late, just give our reception team a call and we’ll do our best to help.

Stay safe, and we look forward to seeing you soon.
50km… and counting! 🚲💪

Our Clinical Director, Dr Carol Somerville Roberts, has just completed her longest training ride yet — an incredible 50 kilometres — as she prepares for a life-changing charity cycle from the base of Kilimanjaro to the Ngorongoro Crater in February 2026.

Carol is taking on this huge challenge to raise funds for Bridge2Aid, a charity providing vital emergency dental care and training in Tanzania. The money raised will help run an outreach and training programme where eight Dental Therapists will be trained and around 2,000 people will receive essential dental treatment.

For someone who hasn’t been on a bike in years, months of training in all weathers is no small feat — and we couldn’t be more proud of her determination.

If you’d like to support Carol and help make a genuine difference to communities with little or no access to dental care, you can donate here:

👉 https://www.justgiving.com/page/carol-somerville-roberts-1

Every donation, big or small, will have an immense impact.
Thank you for cheering her on! 💜
You were expecting a big before-and-after reveal, weren’t you? 😁
Here’s the truth: the best way to save money at the dentist is simple — floss! 🦷
A few seconds a day can help prevent costly treatments later.

#EvolveDentistry #DentalCareMadeSimple #FlossForTheWin #Portishead
Thinking about improving your smile but not sure where to start? 😁

In this video, our dentist Richard Ford talks about SmileFast — a modern, minimally invasive way to transform your smile quickly and beautifully. ✨

SmileFast combines the latest digital technology with composite bonding to deliver natural-looking results in as little as one appointment. It’s perfect for patients who want a confident smile without more complex treatment. 💚

Watch to find out how SmileFast could help you love your smile again.

#EvolveDentistry #Portishead #SmileFast #CosmeticDentistry #ConfidentSmile #SmileTransformation
Claire used to feel really self-conscious about her stained teeth and often hid her smile. After having veneers at Evolve Dentistry, she now smiles confidently — and can’t stop! 💚

Her story is a wonderful reminder of how transforming your smile can transform how you feel, too.

Watch Claire share her journey 👇
#EvolveDentistry #Portishead #Veneers #SmileTransformation #ConfidentSmile #CosmeticDentistry#ConfidenceBoost #beyourbestself #Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #newpatients #healthysmiles #acceptingnewpatients #nailsea #clevedon #portisheadmarina
Meet Kayse, one of our brilliant dental nurses here at Evolve Dentistry! 💚

Kayse is an important part of our team, helping to make sure every patient feels comfortable, cared for, and supported during their visit. 🦷✨

We’re so proud of the friendly, compassionate team we have here at Evolve — they’re the heart of everything we do.

#EvolveDentistry #Portishead #DentalNurse #BestTeam #PatientCare #BehindTheScenes
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