If you have ever read this blog before, you may have noticed that I am keen on customer service in any industry, I am also interested in how other companies generate business as Evolve is a relatively new dental practice and we are still growing, so monitor where all our patients come from. This week we has an interesting experience as we are looking for a new contractor to carry out our general cleaning.
We have used a local company pretty much since we opened and have been very happy with the service that we have received. When we ask our patients what they like about Evolve, often the response is that we are nice and clean. We are looking for a new contractor as our regular cleaner is retiring so it’s a good opportunity to see if there is a more competitive service available. As it happened a cleaning company cold called us and we arranged a meeting.
It became apparent after a short time that their sales strategy was to be fairly derogatory about our current cleaner. At no point did we say that we were unhappy with our current situation and they didn’t take the time to find out why we were looking for a new contractor. There was an incorrect assumption that we are unhappy with our current cleaner and so want a new one. After a while, I started to become insulted by suggesting the cleaner was not doing a good job, thus suggesting that we have been fools to continue to employ them. I would like to stress that I have incredibly high standards in the care we deliver to all our patients, this includes the level of cleaning in the general areas. After all is the loo isn’t clean, how do you know our hands and instruments are clean? I strongly believe you can judge an establishment by the quality of it’s loo. How many times have you been to a wonderful restaurant and been disappointed by the lack of attention when it comes to the loo?
So my take home message this week is never make assumptions about someone else’s work, and if you really want to gauge the quality of an establishment, check out their loo.
BRACES
BONDING
Dental Health Plan
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📣 An important update from Dr Carol Somerville Roberts
In this video, Carol shares some personal news about reducing her clinical days from early 2026, following advice from her consultant. While this means she’ll be seeing fewer patients day-to-day, Carol will still be very much involved in Evolve Dentistry, continuing to provide treatments such as amalgam removal and cosmetic dentistry, and ensuring we deliver the highest standards of care.
We’re also thrilled to share that Carol will be taking on the role of President of the British Academy of Cosmetic Dentistry this November 👏 — a fantastic recognition of her expertise and dedication to dentistry.
For many patients, your care will now be with Dr Richard Ford, Carol’s long-standing colleague and friend. Richard shares the same commitment to excellence and patient care that Evolve is known for, and we know you’ll be in excellent hands.
Thank you, as always, for your trust and support. 💙
#EvolveDentistry #PatientCare #DentalTeam #CosmeticDentistry
The vibrant colors of autumn have arrived, and with them comes the deliciously aromatic pumpkin-spiced latte! It’s the perfect way to savor the season and indulge in the cozy flavors that make fall feel magical at Evolve! 🎃🍁 ☕
We’re so pleased to introduce Maisie, the newest member of the Evolve Dentistry team! 🦷💙
Maisie has joined us as a trainee dental nurse, and in this video she tells you a little about herself. We’re thrilled to have her on board and know our patients will give her a warm welcome too. ✨
#EvolveDentistry #DentalCare #MeetTheTeam #WelcomeMaisie
📸 Your smile deserves the best care!
Say goodbye to over-the-counter whitening kits and hello to professional teeth whitening in Portishead at Evolve Dentistry. Safe, effective, and designed just for you.
✨ Discover how we can help brighten your smile – read our new blog today!
Link in Bio
#SmileBright #TeethWhitening #Portishead #EvolveDentistry
🦷 143 years of smiles 🦷
Between them, the dentists at Evolve Dentistry have an incredible 143 years of combined experience. That’s generations of expertise, knowledge and care — all dedicated to keeping Portishead smiling with confidence.
When you choose Evolve, you’re choosing:
✨ Decades of trusted clinical experience
✨ A team who puts your comfort first
✨ The very best in patient care
Your smile is in#confidentsmiles
📍 Book your appointment today with our experienced team.
#EvolveDentistry #Portishead #Dentist #ConfidentSmiles #Northsomerset #freeconsultation #multiawardwinning #compositebonding #patientsatisfaction #patientsfirst #orthodontist #newpatients #smilemakeovers #naturalteeth #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #whitening #portisheadmarina #dentist #dentures #adultbraces #braces #EvolveDentistry #DentalCare #ExperienceMatters #Portishead #PortisheadCommunity #CompositeBonding #ConfidentSmile #MeetTheTeam #PatientCare #Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #newpatients #acceptingnewpatients #naturalteeth #portishead #nailsea #clevedon #portisheadmarina #dentist #adultbraces #braces
Portishead is bursting with creativity, and we’re so excited for the Portishead Arts Festival this September! 🌟🎨
The Arts Trail is one of our favourite parts — a chance to explore, discover, and celebrate the amazing talent in our community.
We’ll be following the trail… will you? 🖌️👀
👉 Find out more: @portisheadartsfestival or visit portisheadartsfestival.org
#PortisheadArtsFestival #Portishead #CommunitySpirit #EvolveDentistry #ArtsTrail