If you have ever read this blog before, you may have noticed that I am keen on customer service in any industry, I am also interested in how other companies generate business as Evolve is a relatively new dental practice and we are still growing, so monitor where all our patients come from. This week we has an interesting experience as we are looking for a new contractor to carry out our general cleaning.
We have used a local company pretty much since we opened and have been very happy with the service that we have received. When we ask our patients what they like about Evolve, often the response is that we are nice and clean. We are looking for a new contractor as our regular cleaner is retiring so it’s a good opportunity to see if there is a more competitive service available. As it happened a cleaning company cold called us and we arranged a meeting.
It became apparent after a short time that their sales strategy was to be fairly derogatory about our current cleaner. At no point did we say that we were unhappy with our current situation and they didn’t take the time to find out why we were looking for a new contractor. There was an incorrect assumption that we are unhappy with our current cleaner and so want a new one. After a while, I started to become insulted by suggesting the cleaner was not doing a good job, thus suggesting that we have been fools to continue to employ them. I would like to stress that I have incredibly high standards in the care we deliver to all our patients, this includes the level of cleaning in the general areas. After all is the loo isn’t clean, how do you know our hands and instruments are clean? I strongly believe you can judge an establishment by the quality of it’s loo. How many times have you been to a wonderful restaurant and been disappointed by the lack of attention when it comes to the loo?
So my take home message this week is never make assumptions about someone else’s work, and if you really want to gauge the quality of an establishment, check out their loo.


BRACES


BONDING


Dental Health Plan
We are accepting new patients, book an introduction call today
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📘 Practice update – closed today 📘
Today the practice is closed for a team training day while our entire team completes Immediate Life Support (ILS) training.
This essential training ensures we’re fully prepared to respond in an emergency and continue to provide the safest possible care for our patients and wider community.
Thank you for your understanding — we’ll be back open as normal on Monday. 💙
#TeamTraining #PatientSafety #ILS #DentalPractice #PuttingPatientsFirst #ContinuousLearning #CommunityCare #EvolveDentistry


🎉 We’re proud to share some great news 🎉
Evolve Dentistry has been accredited by Save Face for the 6th year in a row.
Save Face is the UK’s leading register for practitioners who meet the highest standards of safety, transparency and patient care. This continued accreditation reflects our ongoing commitment to providing treatments you can trust, delivered with care, professionalism and integrity.
Thank you to our wonderful patients for choosing Evolve, and to our dedicated team for maintaining these high standards year after year 💙


🚦 Travel update for patients 🚦
If you’re visiting us over the next few weeks, please be aware that temporary three-way traffic lights are in place on Harbour Road in Portishead, which is causing some delays.
We kindly ask that you allow a little extra time for your journey so you can arrive relaxed and on time for your appointment.
Thank you for your patience, and we look forward to welcoming you to the practice. 😊


How healthy are your everyday habits? 🦷💚
The NHS Healthy Choices quiz is a simple, helpful way to reflect on small lifestyle habits that can make a big difference to your overall health — including your oral health.
It only takes a few minutes, and you might be surprised by what you learn. No judgement, just gentle guidance and practical tips you can use straight away.
👉 Take the quiz here: https://bit.ly/4sBMx2W
And if you ever want to chat about how your choices affect your smile, our team is always happy to help — you’re never on your own with it at Evolve.
#HealthyChoices #NHSWellbeing #OralHealthMatters #EvolveDentistry #LookingAfterYourSmile


Feeling self-conscious about your smile can affect so much more than just photos.
In this video, Gemma shares her experience of having veneers with Carol at Evolve Dentistry. She explains how she had always felt unhappy with her smile and was also a nervous patient — something many people can relate to.
From her very first visit, Gemma felt welcomed and supported by the whole team. The friendly, calm approach at Evolve helped her feel more relaxed and confident throughout her treatment.
Now, she’s absolutely overjoyed with her results and finally feels comfortable smiling again.
Thank you, Gemma, for trusting us and for sharing your story 💙



