If you have ever read this blog before, you may have noticed that I am keen on customer service in any industry, I am also interested in how other companies generate business as Evolve is a relatively new dental practice and we are still growing, so monitor where all our patients come from. This week we has an interesting experience as we are looking for a new contractor to carry out our general cleaning.
We have used a local company pretty much since we opened and have been very happy with the service that we have received. When we ask our patients what they like about Evolve, often the response is that we are nice and clean. We are looking for a new contractor as our regular cleaner is retiring so it’s a good opportunity to see if there is a more competitive service available. As it happened a cleaning company cold called us and we arranged a meeting.
It became apparent after a short time that their sales strategy was to be fairly derogatory about our current cleaner. At no point did we say that we were unhappy with our current situation and they didn’t take the time to find out why we were looking for a new contractor. There was an incorrect assumption that we are unhappy with our current cleaner and so want a new one. After a while, I started to become insulted by suggesting the cleaner was not doing a good job, thus suggesting that we have been fools to continue to employ them. I would like to stress that I have incredibly high standards in the care we deliver to all our patients, this includes the level of cleaning in the general areas. After all is the loo isn’t clean, how do you know our hands and instruments are clean? I strongly believe you can judge an establishment by the quality of it’s loo. How many times have you been to a wonderful restaurant and been disappointed by the lack of attention when it comes to the loo?
So my take home message this week is never make assumptions about someone else’s work, and if you really want to gauge the quality of an establishment, check out their loo.


BRACES


BONDING


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🪥 Smile hack: timing your tooth brushing
Did you know that brushing your teeth straight after eating isn’t always the best idea?
In this quick video, Maggie explains why it’s better to wait a little while before brushing. After eating, especially acidic foods and drinks, the enamel on your teeth can be temporarily softened. Brushing too soon can actually cause more wear.
Waiting around 30 minutes gives your saliva time to neutralise the acids and protect your teeth.
Watch Maggie’s smile hack to learn the simple change that can help keep your teeth healthier.
#SmileHack #DentalTips #OralHealth #HealthySmile #Portishead


What exactly is a dental crown?
In this video, Carol explains how crowns help restore and protect teeth that have been weakened by cracks, root canal treatment or large fillings.
A crown acts like a protective cap, binding the tooth together and giving it the strength it needs for everyday biting and chewing.
Watch the video to learn when a crown may be recommended and how it helps protect your smile.
#DentalCrowns #OralHealth #HealthySmile #PortisheadDentist


Did you know that chewing sugar free gum after eating can actually help protect your teeth? 🍬➡️🦷
In this video, Carol explains why dentists often recommend sugar free gum after meals. Chewing gum stimulates saliva, which helps wash away food particles and neutralise acids that can lead to tooth decay.
It’s not a replacement for brushing, but it can be a helpful extra habit when you’re out and about and can’t brush your teeth straight away.
#OralHealth #DentalTips #HealthySmile #Portishead


We’re delighted to welcome Flora, our new dental therapist, to the team at Evolve.
Flora works closely with our dentists to help patients maintain healthy smiles. Her role includes supporting gum health, providing preventative care and helping patients keep their teeth and gums in the best possible condition.
She’s passionate about helping people feel comfortable and confident about their oral health, and we’re really pleased to have her join the practice.
If you see Flora during your next visit, please do say hello and give her a warm Evolve welcome.
#MeetTheTeam #DentalTherapist #HealthySmiles #Portishead


How often should you really brush and floss? 🪥✨
Carol breaks it down in this short video, giving clear, practical advice to keep your teeth and gums healthy — and your smile confident.
It’s simple: the right routine makes all the difference. Start small, stay consistent, and your mouth will thank you!
💡 Tip: Even a few minutes more each day can make a big impact on long-term dental health.
#Portishead #DentalCare #OralHealth #BrushingTips #FlossingTips #HealthySmiles #FamilyDentist #EvolveDentistry #NorthSomerset


🦷 5 daily habits that can transform your oral hygiene
Great oral health isn’t built in a day — it’s the result of small, consistent habits. From brushing effectively to cleaning between your teeth, the things you do every day really matter.
We’ve just shared a new blog with 5 simple dental hygiene tips to help protect your teeth and gums and support long-term oral health.
If you’re looking for dental hygiene tips Portishead, this is a great place to start 👇
👉 Read the full blog - link in bio
#DentalHygiene #OralHealth #PreventiveCare #Portishead #HealthySmiles


How often should you brush and floss your teeth? 🪥✨
In this short video, Carol explains the best routine for healthy teeth and gums, why consistency matters, and simple tips to make oral care easy every day.
Even a few extra minutes of care each day can make a huge difference for your smile — and your confidence!
💡 Pro tip: Brushing twice a day and flossing once a day keeps your teeth and gums happy.
#Portishead #DentalCare #OralHealth #BrushingTips #FlossingTips #HealthySmiles #FamilyDentist #EvolveDentistry #NorthSomerset



