Face
Dentistry
If you have ever read this blog before, you may have noticed that I am keen on customer service in any industry, I am also interested in how other companies generate business as Evolve is a relatively new dental practice and we are still growing, so monitor where all our patients come from. This week we has an interesting experience as we are looking for a new contractor to carry out our general cleaning.
We have used a local company pretty much since we opened and have been very happy with the service that we have received. When we ask our patients what they like about Evolve, often the response is that we are nice and clean. We are looking for a new contractor as our regular cleaner is retiring so it’s a good opportunity to see if there is a more competitive service available. As it happened a cleaning company cold called us and we arranged a meeting.
It became apparent after a short time that their sales strategy was to be fairly derogatory about our current cleaner. At no point did we say that we were unhappy with our current situation and they didn’t take the time to find out why we were looking for a new contractor. There was an incorrect assumption that we are unhappy with our current cleaner and so want a new one. After a while, I started to become insulted by suggesting the cleaner was not doing a good job, thus suggesting that we have been fools to continue to employ them. I would like to stress that I have incredibly high standards in the care we deliver to all our patients, this includes the level of cleaning in the general areas. After all is the loo isn’t clean, how do you know our hands and instruments are clean? I strongly believe you can judge an establishment by the quality of it’s loo. How many times have you been to a wonderful restaurant and been disappointed by the lack of attention when it comes to the loo?
So my take home message this week is never make assumptions about someone else’s work, and if you really want to gauge the quality of an establishment, check out their loo.
Have you got an old filling on a front tooth that’s starting to discolour?
Andrea recently visited us to have a stained filling replaced by Richard — and she’s absolutely thrilled with the result.
In her video, she talks about how the old filling had become noticeable over time and how much fresher and more natural her smile looks now.
Sometimes it’s the small changes that make the biggest difference to your confidence.
If you’re unhappy with an old filling, contact our reception team to book a consultation and explore your options.
Thinking about improving your smile but not sure what SmileFast actually involves?
Richard Ford has recorded a short video explaining how the SmileFast process works and the benefits of treatment.
From digital smile design through to the final result, SmileFast offers a minimally invasive way to enhance chipped, worn or uneven teeth — with predictable, natural-looking outcomes.
If you’ve been curious about composite bonding or want to understand your options, this is a great place to start.
Watch the full video on our YouTube channel and contact our reception team if you’d like to book a consultation.
Life gets busy — we get it.
If your healthy mouth review has slipped down the to-do list, this is your gentle reminder 💚
We’re here to help you stay healthy, comfortable and smiling with confidence.
📍 Portishead | 📅 Book your appointment today.
🕝 The Two Thirty series
Are sleep apnoea mouthguards effective? 😴
Yes — for many people with mild to moderate sleep apnoea, they can work really well.
In this video, Maggie explains how mouthguards help, and why more severe cases may need further assessment through a medical sleep service.
Clear answers to important questions — watch now 👆
#TheTwoThirty #DentalAdvice #SleepApnoea #BetterSleep #DentalFAQs
🕝 The Two Thirty series
Is fluoride good for your teeth? 🪥
Yes — and Carol explains why in this quick video.
She also shares some reassurance: every main toothpaste brand you’ll find in the supermarket contains fluoride, so you don’t need anything fancy to look after your teeth well.
Straightforward answers to everyday dental questions.
Watch now
#TheTwoThirty #DentalAdvice #OralHealthTips #Fluoride #DentalFAQs
What an achievement, 350km across Tanzania, raising funds for Bridge2Aid, we are all so proud of Carols efforts. We can’t wait to hear all about it when you get back.
Carol is just 8% away from her fundraising target, if you can help her reach it please donate on her just giving page - link in bio.
