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Dentistry
Customer service, it’s everywhere isn’t it? We all want you to know that we care about YOU.
In my blogs, I always try to share something useful with you, mainly on dentistry, but today, I want to tell you about a customer service experience that I had recently.
I have wanted a particular pair of shoes ( I am a girl after all) for some time now. I had coveted them from afar, I had actually touched them in a shop, and finally decided the time was right to buy the red soled shoes.
There is only one place in Bristol that I know of to buy these shoes, a famous up market department store in Cabot Circus. I made a special trip there and in anticipation of my purchase, sailed to the designer shoe department in a state of great excitement, to be met by 2 disinterested members of staff. I plough on, I find the shoes and look hopefully for some assistance, reluctantly, one of the sales assistants stopped chatting to her colleague and wandered over to me. I asked for my size, at which point the other assistant piped up from the other side of the shop ” I think that our last pair”.
Optimistically I waited for her to come back, and so she did, with no shoes. No suggestion of any alternatives, so I, in desperation, asked about another pair, she had to check my size again, and then returned with no shoes. Very reluctantly, she said she could order some for me, but it would take AT LEAST 2 weeks!! At that point I left, very disappointed.
I have since decided that I won’t be spending any money on the shoes I have wanted for a long time as it’s just not worth it. After all, what makes these shoes worth several hundred pounds? OK, they are immediately recognisable as they have red soles, and any shoe lover would recognise them immediately, but the whole process of buying the shoes should be an experience, choosing them, the interaction with the sales team, their enthusiasm for their product, the admiration of the product, their comments when you try them on ( luckily your feet don’t put on weight), the packaging, the box that they come in, I had already had requests just for the box, the bag, the anticipation of wearing them and admiring them at home. I am sure you get the picture.
During this recession, and I am daring to use the word, recession, studies have shown that spending has generally gone down, except on experiential shopping which has gone up by 11%. You generally have an “experience” when purchasing luxury goods.
When I set up Evolve Dentistry, I wanted to be able to offer something different, but how? Whilst Steven, Lisa, Joanne and I all work to the highest standards, I have no reason to believe that all other dentists don’t work to an equally high standard, so it has to be about how we care for you, from the moment you contact Evolve until the moment you leave until the next time. We remember your name, we smile, we want you to enjoy visiting us. We serve proper coffee, exceptional tea and delicious champagne, we even make your teeth look nice. It’s the Evolve experience, so if you want to enjoy a trip to the dentist, and I believe it is more than possible, call us now.
Years of teeth grinding had left Mandy unhappy with the appearance of her teeth - so she came to see Richard to explore her options.
Using carefully planned composite bonding, we were able to restore her smile while improving the worn appearance caused by grinding, helping her feel more confident again. ✨
In this video, Mandy shares her experience and why she decided to go ahead with treatment at Evolve Dentistry.
If you’ve noticed wear, chipping or shortening of your teeth from grinding or clenching, there may be options available to help protect and improve your smile.
📍 Portishead
📞 Get in touch with the practice to book a consultation
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #smilemakeovers #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #compositebonding #teethgrinding #wornteeth #smileconfidence #cosmeticdentistry #naturalteeth #healthysmiles #adultsmilemakeover
Confidence can change everything - and sometimes, the smallest changes to your smile can make the biggest difference to how you feel day to day.
Whether it’s hiding your smile in photos, covering your mouth when you laugh, or simply not feeling like the best version of yourself, cosmetic dentistry can help you feel more comfortable and confident again.
At Evolve Dentistry, we take the time to understand what matters to you and create natural-looking results that still feel like you.
If you’ve been thinking about improving your smile, we’d love to help you explore your options. ✨
📍 Portishead
📞 DM us or contact the practice to book a consultation
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #smilemakeovers #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #cosmeticdentistry #smileconfidence #naturalsmiles #compositebonding #teethwhitening #veneers #smiledesign #adultsmilemakeover
✨ “I’m so pleased I did it.” ✨
There’s nothing better than hearing how much more confident a patient feels after Invisalign treatment 💙
In this video, our lovely patient shares her experience with Invisalign treatment with Yasmin at Evolve Dentistry, and how supported she felt throughout the process by our kind and considerate team.
Straightening your teeth is about so much more than appearances – it’s about feeling confident when you smile, laugh and look in the mirror.
If you’ve been thinking about Invisalign treatment, we’d love to help you explore your options.
📍 Portishead
📞 Get in touch to book a consultation
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #straighterteetheveryday #straighterteeth #newpatients #naturalteeth #healthysmiles #smilemakeovers #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #Invisalign #adultbraces #adultbracesuk #gapsinteeth
🦷 Ever wondered what a CEREC machine actually does? ✨
Maggie explains how we use CEREC technology at Evolve Dentistry to create precise ceramic restorations using digital scans and advanced design technology.
From improving accuracy to making treatment more comfortable and convenient for patients, it’s a piece of technology our team genuinely loves using every day.
Watch the video to find out why CEREC has transformed the way we deliver dentistry at Evolve 🤍
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #healthysmiles #smilemakeovers #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #digitaldentistry #cerec #cosmeticdentistry #dentaltechnology
A smile can change so much 💙
For many people, improving their oral health or feeling more confident about their smile can have a real impact on everyday life - from photographs, to social situations, to simply feeling more comfortable being themselves.
Smile Month is a reminder that dental care isn’t just about treatment - it’s about helping people feel healthier, happier and more confident too.
Whether it’s maintaining healthy teeth and gums, straightening teeth, whitening, or simply helping nervous patients feel at ease, every smile journey matters.
Thank you for trusting us with yours ✨
#SmileMonth #SmileConfidence #HealthySmiles #PatientsFirst #SmileMakeovers #StraighterTeeth #Healthysmile #Portishead #NorthSomerset #Dentist #AdultBraces #NaturalTeeth
Portishead, we need your help 💙
We’ve been nominated for the Together Portishead Business & Community Awards, and every nomination really does make a difference 🏆
As a local independent practice, your support means everything to us. Whether you’ve visited us for a Healthy Mouth Review, hygiene appointment, smile makeover or simply recommended us to friends and family - thank you.
If you haven’t voted yet, we’d be so grateful if you could spare 30 seconds to nominate Evolve Dentistry ✨
Vote here: www.togetherportishead.co.uk
Thank you for supporting local businesses and our amazing community 🙌
Brushing your teeth is important… but it’s only part of the story 🦷
In this video, Richard explains why cleaning between your teeth matters too - and the different ways you can do it, including:
✔ Floss
✔ TePe brushes
✔ Water flossers
Your toothbrush can’t always reach the tight spaces between your teeth, which means plaque and food can build up in these areas over time.
Cleaning between your teeth daily can help reduce:
✨ Gum problems
✨ Bad breath
✨ Tooth decay between teeth
Not sure which option is best for you? There’s no one-size-fits-all approach, and our team can help you find what works best for your smile and lifestyle.
Watch the video to learn more 💙
#SmileMonth #HealthySmiles #OralHealth #GumHealth #Healthysmile #PatientsFirst #NaturalTeeth #Portishead #NorthSomerset #Dentist #PortisheadMarina #Clevedon #Nailsea
