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Dentistry
Customer service, it’s everywhere isn’t it? We all want you to know that we care about YOU.
In my blogs, I always try to share something useful with you, mainly on dentistry, but today, I want to tell you about a customer service experience that I had recently.
I have wanted a particular pair of shoes ( I am a girl after all) for some time now. I had coveted them from afar, I had actually touched them in a shop, and finally decided the time was right to buy the red soled shoes.
There is only one place in Bristol that I know of to buy these shoes, a famous up market department store in Cabot Circus. I made a special trip there and in anticipation of my purchase, sailed to the designer shoe department in a state of great excitement, to be met by 2 disinterested members of staff. I plough on, I find the shoes and look hopefully for some assistance, reluctantly, one of the sales assistants stopped chatting to her colleague and wandered over to me. I asked for my size, at which point the other assistant piped up from the other side of the shop ” I think that our last pair”.
Optimistically I waited for her to come back, and so she did, with no shoes. No suggestion of any alternatives, so I, in desperation, asked about another pair, she had to check my size again, and then returned with no shoes. Very reluctantly, she said she could order some for me, but it would take AT LEAST 2 weeks!! At that point I left, very disappointed.
I have since decided that I won’t be spending any money on the shoes I have wanted for a long time as it’s just not worth it. After all, what makes these shoes worth several hundred pounds? OK, they are immediately recognisable as they have red soles, and any shoe lover would recognise them immediately, but the whole process of buying the shoes should be an experience, choosing them, the interaction with the sales team, their enthusiasm for their product, the admiration of the product, their comments when you try them on ( luckily your feet don’t put on weight), the packaging, the box that they come in, I had already had requests just for the box, the bag, the anticipation of wearing them and admiring them at home. I am sure you get the picture.
During this recession, and I am daring to use the word, recession, studies have shown that spending has generally gone down, except on experiential shopping which has gone up by 11%. You generally have an “experience” when purchasing luxury goods.
When I set up Evolve Dentistry, I wanted to be able to offer something different, but how? Whilst Steven, Lisa, Joanne and I all work to the highest standards, I have no reason to believe that all other dentists don’t work to an equally high standard, so it has to be about how we care for you, from the moment you contact Evolve until the moment you leave until the next time. We remember your name, we smile, we want you to enjoy visiting us. We serve proper coffee, exceptional tea and delicious champagne, we even make your teeth look nice. It’s the Evolve experience, so if you want to enjoy a trip to the dentist, and I believe it is more than possible, call us now.
✨ Why are so many patients choosing Angel Aligners? ✨
If you’ve been thinking about straightening your teeth but are worried about noticeable braces, Angel Aligners could be the perfect solution.
In today’s video, Yasmin explains why patients love Angel Aligners. The clear aligners are comfortable, removable and incredibly discreet, meaning most people won’t even notice you’re wearing them.
But it’s not just patients who love them.
As a dentist, Yasmin values the flexibility Angel Aligners provide. By carefully placing attachments on the teeth, she can achieve precise movements and help treat more complex cases than many people realise.
The result? A straighter smile with a treatment that fits around your everyday life.
Watch the video below to hear Yasmin explain why Angel Aligners have become such a popular choice for patients looking to transform their smile.
📩 If you’re considering teeth straightening, get in touch to arrange a consultation with our team.
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #straighterteetheveryday #straighterteeth #newpatients #naturalteeth #healthysmiles #smilemakeovers #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #braces #adultbraces #adultbracesuk #gapsinteeth
Are dental X-rays safe? 🤔
It’s one of the questions we’re asked most often - and in this video, Richard explains why modern dental X-rays use very low levels of radiation and play an important role in protecting your oral health.
Dental X-rays help us spot problems that may not be visible during a normal examination, including decay between teeth, infections, bone loss and other hidden issues - often before they become more serious.
At Evolve Dentistry, we only recommend X-rays when clinically necessary and always keep radiation exposure as low as possible.
Watch the video to hear Richard explain more. 👇
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #healthysmile #healthysmiles #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #dentalxrays #oralhealth #preventivedentistry #healthyteeth #dentalcare #patienteducation
Today is World Environment Day 🌍
At Evolve Dentistry, we’re always looking at ways we can reduce our environmental impact while continuing to provide high-quality patient care.
Over the years, we’ve introduced a number of changes within the practice
🦷 Using digital scanners instead of traditional impressions
📄 Reducing paper usage through digital systems and communication
☕ Choosing paper cups rather than plastic alternatives
🌱 Using environmentally friendly materials and products where we can
Modern dentistry is constantly evolving, and we believe small changes can make a big difference over time.
Thank you to our patients for supporting a practice that is always striving to improve - not just for our patients, but for the environment too. 💚
#WorldEnvironmentDay #Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #digitaldentistry #sustainability #environmentallyfriendly #oralhealth #paperlesspractice
Did you know that snoring can affect more than just your sleep? 😴
In this video, Maggie explains how snoring and mouth breathing can lead to a dry mouth - which may increase the risk of tooth decay, gum disease and bad breath.
Saliva plays an important role in protecting your teeth and gums, so when your mouth becomes dry overnight, it can have a bigger impact on your oral health than many people realise.
If you struggle with snoring, waking with a dry mouth, or persistent bad breath, it may be worth speaking to a dentist.
📍 Portishead
📞 Contact the practice to arrange a consultation
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #healthysmile #healthysmiles #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #snoring #drymouth #gumdisease #badbreath #oralhealth #mouthbreathing #preventivedentistry
As Smile Month comes to a close, we’ve loved celebrating 50 years of promoting healthy smiles 🦷✨
The message behind Smile Month is simple, but important:
✔ Brush well
✔ Clean between your teeth
✔ Visit your dentist regularly
✔ Look after your overall health too
Prevention is always better than cure, and small consistent habits can make a huge difference over time.
Thank you for following along with our Smile Month posts this year - and thank you for continuing to support our practice and our team 💙
Here’s to many more healthy smiles to come.
#SmileMonth #SmileMonth2026 #HealthySmiles #PatientsFirst #OralHealth #Healthysmile #Dentist #Portishead #NorthSomerset #PortisheadMarina #Clevedon #Nailsea
Years of teeth grinding had left Mandy unhappy with the appearance of her teeth - so she came to see Richard to explore her options.
Using carefully planned composite bonding, we were able to restore her smile while improving the worn appearance caused by grinding, helping her feel more confident again. ✨
In this video, Mandy shares her experience and why she decided to go ahead with treatment at Evolve Dentistry.
If you’ve noticed wear, chipping or shortening of your teeth from grinding or clenching, there may be options available to help protect and improve your smile.
📍 Portishead
📞 Get in touch with the practice to book a consultation
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #smilemakeovers #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #compositebonding #teethgrinding #wornteeth #smileconfidence #cosmeticdentistry #naturalteeth #healthysmiles #adultsmilemakeover
