Face
Dentistry
Customer service, it’s everywhere isn’t it? We all want you to know that we care about YOU.
In my blogs, I always try to share something useful with you, mainly on dentistry, but today, I want to tell you about a customer service experience that I had recently.
I have wanted a particular pair of shoes ( I am a girl after all) for some time now. I had coveted them from afar, I had actually touched them in a shop, and finally decided the time was right to buy the red soled shoes.
There is only one place in Bristol that I know of to buy these shoes, a famous up market department store in Cabot Circus. I made a special trip there and in anticipation of my purchase, sailed to the designer shoe department in a state of great excitement, to be met by 2 disinterested members of staff. I plough on, I find the shoes and look hopefully for some assistance, reluctantly, one of the sales assistants stopped chatting to her colleague and wandered over to me. I asked for my size, at which point the other assistant piped up from the other side of the shop ” I think that our last pair”.
Optimistically I waited for her to come back, and so she did, with no shoes. No suggestion of any alternatives, so I, in desperation, asked about another pair, she had to check my size again, and then returned with no shoes. Very reluctantly, she said she could order some for me, but it would take AT LEAST 2 weeks!! At that point I left, very disappointed.
I have since decided that I won’t be spending any money on the shoes I have wanted for a long time as it’s just not worth it. After all, what makes these shoes worth several hundred pounds? OK, they are immediately recognisable as they have red soles, and any shoe lover would recognise them immediately, but the whole process of buying the shoes should be an experience, choosing them, the interaction with the sales team, their enthusiasm for their product, the admiration of the product, their comments when you try them on ( luckily your feet don’t put on weight), the packaging, the box that they come in, I had already had requests just for the box, the bag, the anticipation of wearing them and admiring them at home. I am sure you get the picture.
During this recession, and I am daring to use the word, recession, studies have shown that spending has generally gone down, except on experiential shopping which has gone up by 11%. You generally have an “experience” when purchasing luxury goods.
When I set up Evolve Dentistry, I wanted to be able to offer something different, but how? Whilst Steven, Lisa, Joanne and I all work to the highest standards, I have no reason to believe that all other dentists don’t work to an equally high standard, so it has to be about how we care for you, from the moment you contact Evolve until the moment you leave until the next time. We remember your name, we smile, we want you to enjoy visiting us. We serve proper coffee, exceptional tea and delicious champagne, we even make your teeth look nice. It’s the Evolve experience, so if you want to enjoy a trip to the dentist, and I believe it is more than possible, call us now.
Is the practice wheelchair friendly?
Yes - at Evolve, we are proud to offer a wheelchair friendly practice so all patients can feel comfortable and supported when visiting us.
In this short video, we answer one of the questions we’re often asked and highlight how we aim to make dental visits as accessible and welcoming as possible.
If you have any questions before your appointment, our reception team will always be happy to help.
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #healthysmiles #healthysmile #newpatients #acceptingnewpatients #portishead #portisheadmarina #nailsea #clevedon #dentist
Considering facial aesthetics but not sure where to start?
At Evolve, every treatment begins with a consultation - because understanding you is what matters most.
Yasmin will take time to discuss:
• your goals
• your concerns
• whether treatment is the right option for you
For some patients, treatment is appropriate.
For others, it may be something for the future - or not needed at all.
Our approach is always honest, supportive and centred around helping you make the right decision for you.
If you’d like to explore your options, we’re here to help.
📞 Contact reception to arrange a consultation
#Northsomerset #patientsatisfaction #patientsfirst #portishead #clevedon #nailsea #dentist #facialaesthetics #naturalresults #healthyskin #confidenceinmysmile #acceptingnewpatients
“Will my teeth look like a fake Hollywood smile after whitening?”
It’s a question we hear quite often.
In this video, Jessica explains how professional teeth whitening works and why the aim is always to achieve a result that still looks natural.
Whitening lifts staining and brightens your smile, but the final result still reflects the natural colour and character of your teeth.
If you’re thinking about teeth whitening, our team can talk you through the options and help you achieve a brighter, healthy-looking smile.
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #naturalteeth #healthysmiles #healthysmile #smilemakeovers #newpatients #acceptingnewpatients #portishead #portisheadmarina #nailsea #clevedon #dentist
We are currently accepting new patients at Evolve.
If you’re looking for modern dental care in a friendly, patient-focused practice, we would love to welcome you.
Our team provides a wide range of dental treatments in a relaxed environment, with a focus on long-term oral health and natural-looking results. We’re proud to be a multi award-winning practice, and everything we do is centred around putting patients first.
We also offer finance options to help make treatment more manageable.
If you’ve been thinking about joining a new dental practice, now is a great time to get started.
📍 Evolve Dentistry, Portishead
📞 Contact our reception team on 01275 842550
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #newpatients #acceptingnewpatients #healthysmiles #healthysmile #naturalteeth #portishead #portisheadmarina #nailsea #clevedon #dentist
A confident, natural smile - achieved with clear aligners ✨
This before and after shows how subtle, well-planned tooth movement can make a big difference to both appearance and confidence. Yasmin worked closely with this patient to gently straighten their teeth while keeping everything looking natural and in balance.
Clear aligners are a discreet and comfortable way to improve your smile, fitting easily into everyday life with minimal disruption.
If you’ve been thinking about straightening your teeth, we’re here to help you explore your options.
📩 Send us a message or 📞 contact reception to book your consultation and start your smile journey.
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #straighterteetheveryday #straighterteeth #newpatients #naturalteeth #healthysmiles #smilemakeovers #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #braces #adultbraces #adultbracesuk #gapsinteeth
Why do gums bleed when you brush?
If you’ve noticed your gums bleeding when brushing your teeth, you’re not alone - and it’s usually a sign your gums are inflamed.
In many cases this happens when plaque builds up along the gum line. The gums become irritated and more fragile, which means they can bleed more easily when brushing.
The good news is that with consistent oral hygiene - brushing thoroughly twice a day and cleaning between your teeth - many people notice improvement within a couple of weeks.
However, if the bleeding continues, it’s worth having it checked. Regular bleeding can sometimes indicate gum disease, and an examination at the practice allows us to assess your gum health and give the right advice.
Swipe through to learn why gums bleed and what you can do to improve gum health.
#Northsomerset #patientsatisfaction #patientsfirst #healthysmiles #healthysmile #naturalteeth #dentist #acceptingnewpatients #portishead #portisheadmarina #clevedon #nailsea
A day in the life at Evolve Dentistry 🎥
Ever wondered what a typical day looks like for Yasmin at the practice?
From welcoming patients and planning treatments to helping people feel more confident in their smiles, no two days are ever quite the same. This video gives a little glimpse behind the scenes of life at Evolve Dentistry and the care that goes into every appointment.
Whether it’s helping someone feel at ease, planning smile improvements or supporting patients with their oral health, Yasmin’s focus is always the same - making sure every patient feels comfortable, informed and looked after.
We love sharing what happens beyond the dental chair and showing the people who make our practice what it is.
If you have any questions about treatments or would like to book an appointment, our reception team would be happy to help.
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #healthysmiles #healthysmile #naturalteeth #acceptingnewpatients #portishead #nailsea #clevedon #portisheadmarina #dentist #newpatients #smilemakeovers
