Face
Dentistry
Customer service, it’s everywhere isn’t it? We all want you to know that we care about YOU.
In my blogs, I always try to share something useful with you, mainly on dentistry, but today, I want to tell you about a customer service experience that I had recently.
I have wanted a particular pair of shoes ( I am a girl after all) for some time now. I had coveted them from afar, I had actually touched them in a shop, and finally decided the time was right to buy the red soled shoes.
There is only one place in Bristol that I know of to buy these shoes, a famous up market department store in Cabot Circus. I made a special trip there and in anticipation of my purchase, sailed to the designer shoe department in a state of great excitement, to be met by 2 disinterested members of staff. I plough on, I find the shoes and look hopefully for some assistance, reluctantly, one of the sales assistants stopped chatting to her colleague and wandered over to me. I asked for my size, at which point the other assistant piped up from the other side of the shop ” I think that our last pair”.
Optimistically I waited for her to come back, and so she did, with no shoes. No suggestion of any alternatives, so I, in desperation, asked about another pair, she had to check my size again, and then returned with no shoes. Very reluctantly, she said she could order some for me, but it would take AT LEAST 2 weeks!! At that point I left, very disappointed.
I have since decided that I won’t be spending any money on the shoes I have wanted for a long time as it’s just not worth it. After all, what makes these shoes worth several hundred pounds? OK, they are immediately recognisable as they have red soles, and any shoe lover would recognise them immediately, but the whole process of buying the shoes should be an experience, choosing them, the interaction with the sales team, their enthusiasm for their product, the admiration of the product, their comments when you try them on ( luckily your feet don’t put on weight), the packaging, the box that they come in, I had already had requests just for the box, the bag, the anticipation of wearing them and admiring them at home. I am sure you get the picture.
During this recession, and I am daring to use the word, recession, studies have shown that spending has generally gone down, except on experiential shopping which has gone up by 11%. You generally have an “experience” when purchasing luxury goods.
When I set up Evolve Dentistry, I wanted to be able to offer something different, but how? Whilst Steven, Lisa, Joanne and I all work to the highest standards, I have no reason to believe that all other dentists don’t work to an equally high standard, so it has to be about how we care for you, from the moment you contact Evolve until the moment you leave until the next time. We remember your name, we smile, we want you to enjoy visiting us. We serve proper coffee, exceptional tea and delicious champagne, we even make your teeth look nice. It’s the Evolve experience, so if you want to enjoy a trip to the dentist, and I believe it is more than possible, call us now.
Laurie came to Evolve because she was unhappy with gaps between her teeth.
In this video, she shares her experience of having braces at the practice and how this has helped improve both the appearance of her smile and how her teeth meet together.
Teeth straightening treatment can address concerns such as spacing, crowding and bite issues, while also supporting long-term oral health.
If you’ve been thinking about straightening your teeth, a consultation at our practice can help you understand the options available.
#Braces #SmileJourney #Portishead #EvolveDentistry #Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #straighterteetheveryday #straighterteeth #newpatients #naturalteeth #healthysmiles #smilemakeovers #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #portisheadmarina #dentist #braces #adultbraces #adultbracesuk #gapsinteeth
Why do people grind their teeth?
In this video, Maggie explains some of the most common reasons people grind their teeth, particularly during sleep.
Grinding can be linked to things like stress, the alignment of your teeth or certain sleep issues. Over time it can lead to problems such as worn enamel, jaw pain and headaches.
If tooth grinding is causing problems, a custom dental guard may sometimes be recommended to help protect your teeth while you sleep.
Watch Maggie explain what to look out for and when it may be worth getting things checked.
#TeethGrinding #OralHealth #HealthySmile #PortisheadDentist
Clenching, headaches, pain when chewing… these can all be signs of TMJ problems.
In this video, Yasmin explains some of the common symptoms people experience and how treatments using neurotoxins can help relax the muscles around the jaw.
For some patients, this can reduce tension, relieve discomfort and improve day-to-day symptoms.
If you’ve been experiencing jaw pain or tension, it may be worth having a conversation about your options.
Book a consultation with our team at Evolve Face to learn more.
#TMJ #JawPain #FacialAesthetics #EvolveFace #Portishead
We are currently accepting new patients at Evolve.
If you’re looking for modern dental care in a friendly, patient-focused practice, we would love to welcome you.
Our team provides a wide range of dental treatments in a relaxed environment, with a focus on long-term oral health and natural-looking results. We’re proud to be a multi award-winning practice, and everything we do is centred around putting patients first.
We also offer finance options to help make treatment more manageable.
If you’ve been thinking about joining a new dental practice, now is a great time to get started.
📍 Evolve Dentistry, Portishead
📞 Contact our reception team on 01275 842550
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #newpatients #acceptingnewpatients #healthysmiles #healthysmile #naturalteeth #portishead #portisheadmarina #nailsea #clevedon #dentist
🪥 Smile hack: timing your tooth brushing
Did you know that brushing your teeth straight after eating isn’t always the best idea?
In this quick video, Maggie explains why it’s better to wait a little while before brushing. After eating, especially acidic foods and drinks, the enamel on your teeth can be temporarily softened. Brushing too soon can actually cause more wear.
Waiting around 30 minutes gives your saliva time to neutralise the acids and protect your teeth.
Watch Maggie’s smile hack to learn the simple change that can help keep your teeth healthier.
#SmileHack #DentalTips #OralHealth #HealthySmile #Portishead
What exactly is a dental crown?
In this video, Carol explains how crowns help restore and protect teeth that have been weakened by cracks, root canal treatment or large fillings.
A crown acts like a protective cap, binding the tooth together and giving it the strength it needs for everyday biting and chewing.
Watch the video to learn when a crown may be recommended and how it helps protect your smile.
#DentalCrowns #OralHealth #HealthySmile #PortisheadDentist
Did you know that chewing sugar free gum after eating can actually help protect your teeth? 🍬➡️🦷
In this video, Carol explains why dentists often recommend sugar free gum after meals. Chewing gum stimulates saliva, which helps wash away food particles and neutralise acids that can lead to tooth decay.
It’s not a replacement for brushing, but it can be a helpful extra habit when you’re out and about and can’t brush your teeth straight away.
#OralHealth #DentalTips #HealthySmile #Portishead
