Face
Dentistry
Customer service, it’s everywhere isn’t it? We all want you to know that we care about YOU.
In my blogs, I always try to share something useful with you, mainly on dentistry, but today, I want to tell you about a customer service experience that I had recently.
I have wanted a particular pair of shoes ( I am a girl after all) for some time now. I had coveted them from afar, I had actually touched them in a shop, and finally decided the time was right to buy the red soled shoes.
There is only one place in Bristol that I know of to buy these shoes, a famous up market department store in Cabot Circus. I made a special trip there and in anticipation of my purchase, sailed to the designer shoe department in a state of great excitement, to be met by 2 disinterested members of staff. I plough on, I find the shoes and look hopefully for some assistance, reluctantly, one of the sales assistants stopped chatting to her colleague and wandered over to me. I asked for my size, at which point the other assistant piped up from the other side of the shop ” I think that our last pair”.
Optimistically I waited for her to come back, and so she did, with no shoes. No suggestion of any alternatives, so I, in desperation, asked about another pair, she had to check my size again, and then returned with no shoes. Very reluctantly, she said she could order some for me, but it would take AT LEAST 2 weeks!! At that point I left, very disappointed.
I have since decided that I won’t be spending any money on the shoes I have wanted for a long time as it’s just not worth it. After all, what makes these shoes worth several hundred pounds? OK, they are immediately recognisable as they have red soles, and any shoe lover would recognise them immediately, but the whole process of buying the shoes should be an experience, choosing them, the interaction with the sales team, their enthusiasm for their product, the admiration of the product, their comments when you try them on ( luckily your feet don’t put on weight), the packaging, the box that they come in, I had already had requests just for the box, the bag, the anticipation of wearing them and admiring them at home. I am sure you get the picture.
During this recession, and I am daring to use the word, recession, studies have shown that spending has generally gone down, except on experiential shopping which has gone up by 11%. You generally have an “experience” when purchasing luxury goods.
When I set up Evolve Dentistry, I wanted to be able to offer something different, but how? Whilst Steven, Lisa, Joanne and I all work to the highest standards, I have no reason to believe that all other dentists don’t work to an equally high standard, so it has to be about how we care for you, from the moment you contact Evolve until the moment you leave until the next time. We remember your name, we smile, we want you to enjoy visiting us. We serve proper coffee, exceptional tea and delicious champagne, we even make your teeth look nice. It’s the Evolve experience, so if you want to enjoy a trip to the dentist, and I believe it is more than possible, call us now.
✨ Smile transformation in action! ✨
Watch Emma share their journey with Invisalign and bonding — from their initial consultation to the confident, natural smile they have today.
At Evolve Dentistry, we tailor every treatment to your goals, lifestyle, and comfort, helping patients feel confident and proud of their smiles.
Thinking about straightening or enhancing your teeth? Let this story inspire your own smile journey.
💡 Pro tip: Every smile is unique — we focus on what’s right for you, not just what looks good on paper.
#Portishead #SmileJourney #Invisalign #DentalBonding #SmileConfidence #FamilyDentist #EvolveDentistry #NorthSomerset #DentalTransformation
When should your child visit the dentist for the first time? 🦷👶
In this short video, we explain why early dental visits are so important, what to expect, and how starting young sets your child up for a lifetime of healthy, confident smiles.
At Evolve Dentistry, we make every visit calm, positive, and reassuring — because we know that first impressions last a lifetime.
Book your child’s first appointment today and give them the best start to their smile journey!
#Portishead #FamilyDentist #ChildrensDentistry #HealthySmiles #FirstDentalVisit #SmileConfidence #EvolveDentistry #NorthSomerset
Thinking about facial aesthetics but not sure if it’s right for you?
At Evolve, everything starts with a conversation.
During your consultation, Yasmin will take the time to understand:
• what you’d like to improve
• how you want to look and feel
• whether treatment is the right option for you
For some patients, treatment is the right next step.
For others, it might be something for the future - or not needed at all.
Our approach is always honest, supportive and centred around you.
If you’re curious about facial aesthetics, we’re here to help you explore your options with confidence.
📞 Contact reception to arrange a consultation
#Northsomerset #patientsatisfaction #patientsfirst #portishead #clevedon #nailsea #dentist #facialaesthetics #naturalresults #healthyskin #confidenceinmysmile #acceptingnewpatients
What is digital dentistry?
In this video, Richard explains how modern digital technology has changed the way we plan and deliver dental treatment.
Using digital scanners, we can create precise 3D images of your teeth without the need for traditional impressions. This makes the process more comfortable for patients and helps us plan treatment with a high level of accuracy.
It’s just one of the ways we use modern dentistry at Evolve to improve the patient experience.
#Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #naturalteeth #healthysmiles #healthysmile #newpatients #acceptingnewpatients #portishead #portisheadmarina #nailsea #clevedon #dentist
If you’re thinking about whitening your teeth, professional whitening is designed to be both safe and tailored to your smile.
At Evolve we offer express whitening, which involves an initial appointment for impressions and a gum and teeth check, followed by a hygienist visit where your teeth are cleaned, your trays are fitted and you receive your whitening gel.
If you’re interested in brightening your smile, our team would be happy to talk you through the options.
#ToothWhitening #HealthySmile #DentalCare #PortisheadDentist
💄 Smile hack: make your smile look whiter
Want a simple trick to make your smile appear whiter?
In this smile hack, Carol shares a quick tip - try wearing a pink lipstick. The tones in pink shades can help create contrast with your teeth, which can make your smile appear brighter and whiter.
It’s a simple styling trick that can make a real difference when you’re heading out or getting ready for an event.
#SmileHack #HealthySmile #DentalTips #Portishead
World oral health day - small habits, big impact
Today is World Oral Health Day - a reminder that looking after your mouth is an important part of looking after your overall health.
Healthy teeth and gums don’t just help you smile with confidence. They support eating, speaking, and can even play a role in wider health and wellbeing.
Simple daily habits can make a real difference:
• brushing twice a day with fluoride toothpaste
• cleaning between your teeth
• limiting sugary snacks and drinks
• attending regular dental examinations
At Evolve, we’re here to help you keep your smile healthy for the long term, with advice and care tailored to you.
If it’s been a while since your last visit, today is a great time to get back on track.
📩 Get in touch with our reception team to book your next appointment
#WorldOralHealthDay #healthysmiles #healthysmile #patientsfirst #patientsatisfaction #multiawardwinning #dentist #acceptingnewpatients #Northsomerset #portishead #clevedon #nailsea #portisheadmarina
