Face
Dentistry
Customer service, it’s everywhere isn’t it? We all want you to know that we care about YOU.
In my blogs, I always try to share something useful with you, mainly on dentistry, but today, I want to tell you about a customer service experience that I had recently.
I have wanted a particular pair of shoes ( I am a girl after all) for some time now. I had coveted them from afar, I had actually touched them in a shop, and finally decided the time was right to buy the red soled shoes.
There is only one place in Bristol that I know of to buy these shoes, a famous up market department store in Cabot Circus. I made a special trip there and in anticipation of my purchase, sailed to the designer shoe department in a state of great excitement, to be met by 2 disinterested members of staff. I plough on, I find the shoes and look hopefully for some assistance, reluctantly, one of the sales assistants stopped chatting to her colleague and wandered over to me. I asked for my size, at which point the other assistant piped up from the other side of the shop ” I think that our last pair”.
Optimistically I waited for her to come back, and so she did, with no shoes. No suggestion of any alternatives, so I, in desperation, asked about another pair, she had to check my size again, and then returned with no shoes. Very reluctantly, she said she could order some for me, but it would take AT LEAST 2 weeks!! At that point I left, very disappointed.
I have since decided that I won’t be spending any money on the shoes I have wanted for a long time as it’s just not worth it. After all, what makes these shoes worth several hundred pounds? OK, they are immediately recognisable as they have red soles, and any shoe lover would recognise them immediately, but the whole process of buying the shoes should be an experience, choosing them, the interaction with the sales team, their enthusiasm for their product, the admiration of the product, their comments when you try them on ( luckily your feet don’t put on weight), the packaging, the box that they come in, I had already had requests just for the box, the bag, the anticipation of wearing them and admiring them at home. I am sure you get the picture.
During this recession, and I am daring to use the word, recession, studies have shown that spending has generally gone down, except on experiential shopping which has gone up by 11%. You generally have an “experience” when purchasing luxury goods.
When I set up Evolve Dentistry, I wanted to be able to offer something different, but how? Whilst Steven, Lisa, Joanne and I all work to the highest standards, I have no reason to believe that all other dentists don’t work to an equally high standard, so it has to be about how we care for you, from the moment you contact Evolve until the moment you leave until the next time. We remember your name, we smile, we want you to enjoy visiting us. We serve proper coffee, exceptional tea and delicious champagne, we even make your teeth look nice. It’s the Evolve experience, so if you want to enjoy a trip to the dentist, and I believe it is more than possible, call us now.
Portishead means more to us than a place of work - it’s home.
We’ve written an open letter to our local community to share what Evolve Dentistry truly stands for: compassion, authenticity, respect, and doing the right thing - always.
This practice was built with people at its heart. Not transactions, not targets - but neighbours, families, familiar faces and lasting relationships.
If you are part of this wonderful town - whether you’ve been with us for years or are simply curious about who we are - we’d love you to take a few moments to read it.
Thank you for trusting us to care for your smiles. We are incredibly proud to belong here.
👉 Read our letter to Portishead - link in bio.
#Portishead #Community #EvolveDentistry #Portishead
#PortisheadBusiness
#PortisheadLife
#NorthSomerset
#Gordano
#LovePortishead
#supportlocalsomerset
#CommunityMatters
#LocalCommunity
#IndependentBusiness
#ProudToBelong
#ServingOurCommunity
#EthicalBusiness
#dotherightthing
#EvolveDentistry
#PrivateDentistry
#FamilyDentist
#DentalCare
#SmileConfidence
#PatientCare
#ModernDentistry
Huge congratulations to Maisie 🎉
We are so proud to share that our trainee dental nurse, Maisie, has officially passed her dental nurse exams!
Maisie has worked incredibly hard alongside her training here at the practice, showing real dedication to her learning and to our patients every single day. From supporting clinicians chairside to helping create a calm, welcoming environment, she has grown in confidence and skill throughout her journey.
Becoming a qualified dental nurse is a fantastic achievement, and we couldn’t be happier for her. Please join us in congratulating Maisie next time you see her at the practice! 👏
Well done, Maisie – we’re so proud of you. 💙
#DentalNurse #TeamEvolve #PracticeLife #DentalTeam #ProudMoment
Thinking about straightening your teeth but unsure where to begin?
Lisa breaks down the difference between clear aligners and fixed braces - simply, clearly and without the jargon.
Both are effective. Both can create beautiful results. The right choice depends on you.
Watch the video to learn more, and if you’d like personalised advice, we’d be delighted to help.
#PortisheadBusiness #FamilyDentist #Orthodontics #DentalCare #SmileJourney #EvolveDentistry
🦷 Did you know your oral health affects your whole body?
Your mouth doesn’t exist in isolation. Gum health, inflammation and oral hygiene can all play a role in your wider wellbeing – from heart health to confidence and mental wellness.
We’ve just published a new blog exploring the link between oral health and overall wellness, and why looking after your teeth and gums is about much more than your smile.
If you’re interested in oral health and general health Portishead, this is a great read and a helpful reminder of how small daily habits can support long-term health.
Link in bio
When is root canal treatment needed?
It’s a question many patients ask — and in this video, Richard explains it clearly and simply.
Root canal treatment is usually needed when the nerve inside a tooth becomes inflamed or infected. This can happen because of deep decay, a crack in the tooth, repeated dental work, or sometimes after an injury.
You might experience symptoms like persistent toothache, sensitivity to hot or cold that lingers, pain when biting, or swelling around the gum. However, sometimes there are very few symptoms at all — which is why regular check-ups at the practice are so important.
The good news is that root canal treatment is designed to relieve pain, not cause it. It removes the infection, saves the natural tooth, and helps you avoid extraction.
Watch Richard’s video to understand the signs to look out for — and if you’re worried about a tooth, get in touch with our reception team for advice.
Smile Hack 🍎🥕
Love a sweet treat? Jane shares a simple swap that your teeth will thank you for.
Sticky sweets cling to your teeth and sit in the tiny grooves for longer, feeding the bacteria that cause decay. The longer they stick around, the more damage they can do.
Instead, try swapping them for crunchy veg or a handful of nuts. Foods like carrots, cucumber and peppers have a natural crunch that helps stimulate saliva, which protects your teeth. Nuts are also a lower-sugar option and far less likely to cling to enamel.
Small changes really do make a big difference over time.
Are electric toothbrushes better than manual?
It’s a question we’re asked a lot at the practice – and in this video, Carol gives a clear, honest answer.
Electric toothbrushes can make it easier to clean effectively, especially if you struggle with technique, brushing for long enough, or reaching certain areas. Many people find they remove plaque more consistently, simply because they do most of the work for you.
That said, a manual toothbrush can still do a great job when used properly. It’s less about the brush itself and more about how you use it.
Watch Carol’s quick explanation to find out what we usually recommend – and how to make sure you’re getting the most from your brushing routine.
If you’re unsure whether your brushing technique is working for you, mention it at your next appointment and we’ll be happy to guide you. 🪥
