Customer service, it’s everywhere isn’t it? We all want you to know that we care about YOU.
In my blogs, I always try to share something useful with you, mainly on dentistry, but today, I want to tell you about a customer service experience that I had recently.
I have wanted a particular pair of shoes ( I am a girl after all) for some time now. I had coveted them from afar, I had actually touched them in a shop, and finally decided the time was right to buy the red soled shoes.
There is only one place in Bristol that I know of to buy these shoes, a famous up market department store in Cabot Circus. I made a special trip there and in anticipation of my purchase, sailed to the designer shoe department in a state of great excitement, to be met by 2 disinterested members of staff. I plough on, I find the shoes and look hopefully for some assistance, reluctantly, one of the sales assistants stopped chatting to her colleague and wandered over to me. I asked for my size, at which point the other assistant piped up from the other side of the shop ” I think that our last pair”.
Optimistically I waited for her to come back, and so she did, with no shoes. No suggestion of any alternatives, so I, in desperation, asked about another pair, she had to check my size again, and then returned with no shoes. Very reluctantly, she said she could order some for me, but it would take AT LEAST 2 weeks!! At that point I left, very disappointed.
I have since decided that I won’t be spending any money on the shoes I have wanted for a long time as it’s just not worth it. After all, what makes these shoes worth several hundred pounds? OK, they are immediately recognisable as they have red soles, and any shoe lover would recognise them immediately, but the whole process of buying the shoes should be an experience, choosing them, the interaction with the sales team, their enthusiasm for their product, the admiration of the product, their comments when you try them on ( luckily your feet don’t put on weight), the packaging, the box that they come in, I had already had requests just for the box, the bag, the anticipation of wearing them and admiring them at home. I am sure you get the picture.
During this recession, and I am daring to use the word, recession, studies have shown that spending has generally gone down, except on experiential shopping which has gone up by 11%. You generally have an “experience” when purchasing luxury goods.
When I set up Evolve Dentistry, I wanted to be able to offer something different, but how? Whilst Steven, Lisa, Joanne and I all work to the highest standards, I have no reason to believe that all other dentists don’t work to an equally high standard, so it has to be about how we care for you, from the moment you contact Evolve until the moment you leave until the next time. We remember your name, we smile, we want you to enjoy visiting us. We serve proper coffee, exceptional tea and delicious champagne, we even make your teeth look nice. It’s the Evolve experience, so if you want to enjoy a trip to the dentist, and I believe it is more than possible, call us now.
BRACES
BONDING
Dental Health Plan
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📣 An important update from Dr Carol Somerville Roberts
In this video, Carol shares some personal news about reducing her clinical days from early 2026, following advice from her consultant. While this means she’ll be seeing fewer patients day-to-day, Carol will still be very much involved in Evolve Dentistry, continuing to provide treatments such as amalgam removal and cosmetic dentistry, and ensuring we deliver the highest standards of care.
We’re also thrilled to share that Carol will be taking on the role of President of the British Academy of Cosmetic Dentistry this November 👏 — a fantastic recognition of her expertise and dedication to dentistry.
For many patients, your care will now be with Dr Richard Ford, Carol’s long-standing colleague and friend. Richard shares the same commitment to excellence and patient care that Evolve is known for, and we know you’ll be in excellent hands.
Thank you, as always, for your trust and support. 💙
#EvolveDentistry #PatientCare #DentalTeam #CosmeticDentistry
The vibrant colors of autumn have arrived, and with them comes the deliciously aromatic pumpkin-spiced latte! It’s the perfect way to savor the season and indulge in the cozy flavors that make fall feel magical at Evolve! 🎃🍁 ☕
We’re so pleased to introduce Maisie, the newest member of the Evolve Dentistry team! 🦷💙
Maisie has joined us as a trainee dental nurse, and in this video she tells you a little about herself. We’re thrilled to have her on board and know our patients will give her a warm welcome too. ✨
#EvolveDentistry #DentalCare #MeetTheTeam #WelcomeMaisie
📸 Your smile deserves the best care!
Say goodbye to over-the-counter whitening kits and hello to professional teeth whitening in Portishead at Evolve Dentistry. Safe, effective, and designed just for you.
✨ Discover how we can help brighten your smile – read our new blog today!
Link in Bio
#SmileBright #TeethWhitening #Portishead #EvolveDentistry
🦷 143 years of smiles 🦷
Between them, the dentists at Evolve Dentistry have an incredible 143 years of combined experience. That’s generations of expertise, knowledge and care — all dedicated to keeping Portishead smiling with confidence.
When you choose Evolve, you’re choosing:
✨ Decades of trusted clinical experience
✨ A team who puts your comfort first
✨ The very best in patient care
Your smile is in#confidentsmiles
📍 Book your appointment today with our experienced team.
#EvolveDentistry #Portishead #Dentist #ConfidentSmiles #Northsomerset #freeconsultation #multiawardwinning #compositebonding #patientsatisfaction #patientsfirst #orthodontist #newpatients #smilemakeovers #naturalteeth #healthysmile #acceptingnewpatients #nailsea #portishead #clevedon #whitening #portisheadmarina #dentist #dentures #adultbraces #braces #EvolveDentistry #DentalCare #ExperienceMatters #Portishead #PortisheadCommunity #CompositeBonding #ConfidentSmile #MeetTheTeam #PatientCare #Northsomerset #multiawardwinning #patientsatisfaction #patientsfirst #newpatients #acceptingnewpatients #naturalteeth #portishead #nailsea #clevedon #portisheadmarina #dentist #adultbraces #braces
Portishead is bursting with creativity, and we’re so excited for the Portishead Arts Festival this September! 🌟🎨
The Arts Trail is one of our favourite parts — a chance to explore, discover, and celebrate the amazing talent in our community.
We’ll be following the trail… will you? 🖌️👀
👉 Find out more: @portisheadartsfestival or visit portisheadartsfestival.org
#PortisheadArtsFestival #Portishead #CommunitySpirit #EvolveDentistry #ArtsTrail